Data Analytics Intern (Collections) - Fall/Winter Internship

Kittle Property Group Looking for an intern for a Fall/Winter Internship at the Indianapolis Corporate Office!

$15.00/hour

Flexible Hours

EXPECTATIONS FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability and ownership.

POSITION SUMMARY

This position will focus on analyzing collection and rental payment performance data across a portfolio of apartment communities.The intern will work with data from YARDI, FLEX, 3^rd Party Collection Companies and MeetElise (AI) to identify trends with Accounts Receivable performance. The goal of the role is to help uncover insights that improve collections and resident experience. This internship provides hands on exposure to how data analytics supports decision making in multifamily housing operations, and collections strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze Accounts Receivables data to identify trends and opportunities for improvement.
• Review performance metrics from YARDI, FLEX and MeetElise (AI) and identify best practices.
• Evaluate the Accounts Receivables funnel across multiple properties, including:
  • Collections trends
  • Segment collections by product type
  • Income to rent ratios
  • Delinquent Rent best practices
• Identify bottlenecks in the Accounts Receivables funnel and provide recommendations to improve collections.
• Assist with analyzing Account Receivable performance across benchmarking best practices.
• Support the creating of weekly and monthly performance reports used by leadership to evaluate property Accounts Receivable performance.
• Work with the Property Management leadership team to visualize data through dashboards and reports and clearly communicate trends and insights.
• Assist with identifying patterns in resident payments, frequently asked questions, and resident behavior captured through AI interactions.
• Assist with other administrative tasks as needed.

LEARNING OPPORTUNITIES

This internship will provide real world exposure to Financial and Accounts Receivable analytics and how this impacts the financial success of both the individual properties and the portfolio. It will also provide insight on Multifamily real estate operations, Business Intelligence Reporting and data driven decision making.

This intern will gain experience analyzing large datasets used to guide Accounts Receivable strategy and collections performance across a national apartment portfolio.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

• Currently enrolled in a relevant Bachelor’s or Master’s degree program in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, Business Administration or other related field.
• Strong communication and interpersonal skills.
• Strong interest in real estate, data analytics, or consumer trends in accounts receivable
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Google Sheets, Outlook).
• Previous customer service experience is a plus.

PHYSICAL DEMANDS:

• Able to push, pull, lift or carry objects up to 15 pounds for the dissemination of documents/supplies.
• Frequently walk, sit and stand for prolonged periods of time.
• Ability to operate personal computers and other standard equipment (telephone, copy machine, etc)
• Ability to operate audio/visual equipment
• Occasionally must sit and reach with hands/arms.
• Continuously able to concentrate on fine detail with constant interruption.
• Close and distance vision is required
• Up to 10% Travel

WORK ENVIRONMENT:

• Normally works in an environment with moderate noise.
• Flexible work schedule