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Description
Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we're sharing our story with the world in a way that's clear, consistent and inspiring. Get your pen ready and help us continue to write our next chapter.
Job overview and responsibilities
The Data Science Analyst will support the measurement, analytics and insight generation for global employee communication programs delivered across multiple channels (e.g., intranet, email, employee information display screens, etc.) and content types (i.e. written, video, etc.).
This role will apply quantitative and qualitative advanced analytical techniques - including sentiment, descriptive, diagnostic, and predictive analyses - to assess effectiveness, identify opportunities for optimization, and tell a holistic story of performance. The Applied Data Science Analyst will work with both big and small, structured and unstructured data, translating complex technical findings into clear, actionable business insights that inform strategy and execution.
Partnering closely with the Senior Manager, Measurement & Analytics, this role will help drive data-informed decision making, develop scalable approaches, and help evolve how employee communications performance is measured and optimized.
This is a Chicago-based, hybrid position requiring two days in office weekly.
Analysis, Insights & Visualization:
Design, develop, and evolve measurement frameworks to assess the effectiveness of employee communication campaigns across channels and content types
Apply multiple advanced analytical techniques (e.g., statistical analysis, predictive modeling, sentiment analysis, A/B testing analysis) to regularly evaluate and adjust baselines, trends, and drivers of engagement.
Build and maintain scalable, insight-driven data products (e.g., reports, dashboards, models, and visualizations) that enable stakeholders to understand performance and take action
Synthesize structured and unstructured data (e.g., engagement metrics, survey responses, sentiment signals) into cohesive insights that inform strategy and decision-making
Analyze key performance drivers across email, web, and intranet channels to diagnose performance issues and recommend optimization strategies
Regularly evaluates and adjusts models to ensure peak performance, leveraging A/B testing and other validation techniques to refine predictive outputs
Builds full-cycle analytics reports, and dashboards using SQL, R, Python, and/or other scripting and statistical tools
Data Preparation:
Partner with cross-functional teams and business stakeholders to define analytical requirements, success metrics, and data needs that are aligned to the business communication objectives
Support the development of data pipelines, analytical workflows, and production standards to ensure database optimization, and data accuracy, process scalability, and overall efficiency
Evaluate, recommend, and help implement analytics platforms, tools, and features that enhance measurement capabilities and enable more advanced analysis
Establish best practices for data governance, documentation, and reproducibility within employee communications analytics
Modeling & Algorithm Development:
Develops and iterates on machine learning models, from quick prototypes to production deployment
Manage, optimize and potentially develop new models in R Studio, leveraging statistical methods and scalable data solutions
Applies advanced data engineering practices to improve data processing efficiency and integration across platforms
Innovation & Thought Leadership:
Stay current on advanced analytics, employee communications, and marketing measurement trends, while identifying opportunities to apply new approaches
Contribute to a culture of experimentation, learning, and evidence-based decision-making across the team
Document AI models, methodologies and processes, ensuring that best practices are followed and shared within the team, and the broader organization
Qualifications
What's needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
The base pay range for this role is $94,145.00 to $122,550.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com