Casinos, Communication Skills, Concrete, Customer Relations, Fitness, High School Diploma, Leadership, Licensing, Life Insurance, People Management, Policy Development, Presentation/Verbal Skills, Procedure Development, Reimbursement, Resolve Customer Issues, Scholarship, Table Games, Team Player, Tuition Reimbursement, Vision Plan, Writing Skills
WALK-IN WEDNESDAY
Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station
Job Functions:
- Monitor all pit games in assigned pit.
- Open and close table games in assigned area verifying count as provided by the dealer.
- Inspect card decks prior to play.
- Track and record player buy-ins, wins, losses and bet amounts.
- Monitor bets and payouts and correct as needed.
- Complete rating cards for players.
- Initiate and verify fills to tables.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Maintain security of all games, monies and personnel.
- Must respond calmly and make rational decisions when handling guest demands.
- Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
- Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
- Performs other duties as assigned.
Job Requirements:
- Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
- Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must possess excellent customer relations and communication skills.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance
- Ability to communicate with Team members and guests
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
- Frequent walking, standing, kneeling, twisting, bending and lifting
Perks that Work!
- Medical, Dental, Vision, and Life Insurance*
- 401K – 4% match to 5% Team Member Contribution
- $1 Daily Meals
- Earn up to 18 Days of Paid Time Off Your First Year*
- Free Shuttle from Rosemont’s Blue Line Station
- Free Parking On-Site
- Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
- Tuition Reimbursement*
- Fitness/Gym Reimbursement
- Community Volunteer Opportunities
- Leadership Training & Career Advancement Programs
- Team Member Exclusive Discounts
*Full-Time positions only