Horizon Health is seeking a Full Time Dental Receptionist (Float) to provide a positive first impression for the patients served in the clinic setting by utilizing customer service skill and the ability to multitask to ensure effective patient flow through the visit. Candidates must have excellent people and customer service skills. We are looking for candidates who are passionate about delivering high-quality, patient-centered care. Horizon Health offers a collaborative, team-oriented work environment focused on meeting the needs of individual patients while supporting and contributing to the health and wellness of our communities.
This position will have a home location of Plankinton and regularly cover Wessington Springs. This position may also float to other Horizon Dental locations as needed.
Experience with computers is required, experience in the dental field is a plus.
Key Responsibilities:
- Provide customer service that ensures the patient experience from beginning to end of appointment is focused on service rooted in Horizon Health values, while also successfully dealing with patient grievances, concerns or complaints that may surface.
- Manage the appointment schedule effectively to ensure appointments are scheduled for appropriate lengths of time and with the appropriate provider.
- Collect and verify patient demographic information including name, address, insurance information and other registration forms in a private and confidential manner.
- Communicate clear financial expectations to the patient, collect co-pays and patient balances, coordinate payment plans and be a successful steward of resources as a part of the revenue cycle.
Our Culture:
Horizon Health's culture is built on the Non-Negotiable attributes of Respect, Teamwork, Accountability, Integrity, Professionalism, and being Rurally Focused - ensuring every team member upholds these attributes daily. The organization values all contributions equally, supports individual growth, and aims to be your "forever employer" that enhances both employee satisfaction and community health outcomes.
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