Duration: 1 Year(With Extension Possibility)Top Skills Per Mgr:- Ability To Work Independently/Limited Supervision
- Interpersonal Skills (Service Mindset)
- IT Troubleshooting Skills
Reporting Expectations: Onsite; M-F, 8-5Purpose:- Provide desktop support to resolve end-user technical issues in a timely fashion in order to maintain customer satisfaction.
- Install, troubleshoot, & maintain a wide variety of equipment & applications.
- Work as part of a cross-functional it Infrastructure team.
- Customers are onsite & remote end users.
Essential Functions:- Provide responsive support for end users with deskside & walk-up support issues for pcs, network printers, video
conference equipment, & other local it hardware & software packages
- Use remote management to assist end users who are working offsite
- Imaging of new pcs & clients for back office & manufacturing system use set up & support of cellular devices for end users
- Inventory control of patch cables, video cables, peripherals & other it items
- Assist in ordering & receiving equipment, as required
- Comply with internal & external regulations & procedures
- Fllow all safety & environmental requirements in the performance of duties other duties as assigned
Physical Requirements:- Ability to work in an open office environment with the possibility of frequent distraction.
Qualifications:- Associate's degree in computer science, information technology from an accredited college required
- May consider a high school diploma/ged with seven (7) years of it experience
- Minimum of two (2) years of it experience required, preferably in a customer facing role
- Hands on hardware troubleshooting experience, including desktop & laptop pcs, barcode scanners, av systems a plus
- Experience with applications such as ms office & teams a plus
- Experience with ticketing systems such as ServiceNow a plus
- Experience with iPhone & iPads support a plus
- It utilities including operational experience a plus
- CompTIA a+ certification a plus
- CompTIA networking + a plus
- Gxp pharmaceutical environment experience a plus
- Operational experience – hands on support for end user technical issues in an operating facility a plus
- Excellent problem-solving skills a plus
- Excellent & friendly customer service skills a plus
- Excellent oral & written communication skills a plus
About US Tech Solutions:Us tech solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about us tech solutions, please visit www.ustechsolutions.com.
Us tech solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: by applying, you acknowledge that ai-assisted tools may be used during hiring.
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