Job Summary
We are seeking four hands-on IT Field Support Technicians to provide onsite desktop, PC, and printer support. Technicians will troubleshoot end-user technical issues, support PC migrations, resolve network connectivity problems, and provide local hands-and-eyes assistance to remote IT teams.
This role requires approximately 50% travel, including local and regional driving and domestic air travel to other U.S. locations as needed. Candidates must be comfortable traveling regularly and supporting multiple sites based on project requirements.
Key Responsibilities
Provide onsite desktop, PC, and printer troubleshooting and support.
Move or reconnect PCs to wired network jacks when Ethernet connectivity is required instead of Wi-Fi.
Provide hands-on support for PC migrations, including failed migrations and post-migration issues.
Troubleshoot network connectivity, network access, missing security group permissions, and application-related issues.
Perform physical device checks, basic hardware diagnostics, and connectivity verification.
Act as the local hands-and-eyes resource for remote IT support teams.Document troubleshooting activities, resolutions, and issues requiring escalation.
Travel to assigned facilities to provide onsite technical assistance and project support.
Complete required technical training after onboarding.
Follow applicable security, access, and background verification requirements.
| Location | Raynham, MA |
| Job Type | Full-time |
| Salary | $22–$25 Per Hour |
Experience in IT desktop support, field support, or end-user computing support.
Hands-on experience troubleshooting Windows PCs, printers, and peripheral devices.
Basic understanding of wired/wireless network connectivity and access-related issues.
Ability to troubleshoot PC configuration, migration, and application issues.
Strong communication, customer service, and problem-solving skills.
Ability to work independently at client sites and collaborate with remote technical teams.
Valid driver's license and reliable personal vehicle for local travel.
REAL ID-compliant driver's license or valid passport for domestic air travel.
Willingness to complete the required background verification and onboarding training.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The demands below are representative of those required to perform this role's essential
functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.
• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and
standard office equipment.
• Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
• May require bending, kneeling, or crouching to install or service equipment.
• Work is performed primarily in a standard office or data center environment with moderate noise levels.
• May be required to travel to or work at multiple organizational sites or client locations.
EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including pregnancy and related
conditions), gender identity, sexual orientation, national origin, age, disability, genetic
information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.
Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.
DISCLAIMER
This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
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