Job Description
A financial services institution in Vienna, Virginia is seeking a Desktop Support Technician to provide end-user technical support, resolve hardware and software issues, and deliver responsive service in a fast-paced environment.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Onsite
Responsibilities:
- Diagnose and resolve hardware and software issues for end users
- Provide support for Windows 11 endpoints and Microsoft 365 applications, including Outlook, OneDrive, and Teams
- Troubleshoot Palo Alto GlobalProtect VPN connectivity and access-related issues
- Use ServiceNow to document, track, and manage support tickets
- Apply basic networking and cybersecurity knowledge to support connectivity and security best practices
Qualifications:
- 1-5 years of experience in desktop support, IT support, or a similar technical support role
- Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues
- Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams
- Familiarity with ticketing systems, preferably ServiceNow
- Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing
- Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team
Desired Skills:
- CompTIA A+ certification
- Microsoft 365 Certified: Fundamentals certification
- Experience with ConnectWise Remote Support Software
- Experience with CyberArk Workforce Password Management
- Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI)
Numbers & Facts
| Location | Vienna, Virginia |
| Industry | Staffing/Employment Agencies |
| Salary | $25–$28 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1985 |
| Website | http://www.tandymgroup.com |
About Company
At Tandym Group (formerly The Execu|Search Group), we’re committed to connecting talented people like you with leading companies. With our personalized approach, you’ll never feel like just a resume when you work with us. We know that every job—and every job seeker—is different, which is why we keep the focus on you and your goals. This philosophy has allowed us to help thousands of people find career success over the last three decades, and we’re here to help you do the same.
With our extensive network of companies and full suite of direct hire recruitment and contract staffing services, you’ll have access to a variety of roles. We match talent with highly curated opportunities across healthcare, professional services, tech, and life sciences—but it goes far beyond that.
When you partner with us, we’re all in. Your goals become our goals, and we are committed to helping you reach your highest potential. From matching you with your dream role to providing resume guidance and interview prep, we’re here for the entire journey. In the constantly changing world of work, you can count on us to be by your side.
With our extensive network of companies and full suite of direct hire recruitment and contract staffing services, you’ll have access to a variety of roles. We match talent with highly curated opportunities across healthcare, professional services, tech, and life sciences—but it goes far beyond that.
When you partner with us, we’re all in. Your goals become our goals, and we are committed to helping you reach your highest potential. From matching you with your dream role to providing resume guidance and interview prep, we’re here for the entire journey. In the constantly changing world of work, you can count on us to be by your side.
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