Destination Services Product Analyst

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. 

We are looking for an amazing Analyst, Destination Services Product to fill this role, which is based in our Doral office.

The Analyst, Destination Services Product is responsible for building, managing, auditing, and negotiating tour inventory for Destination Services, including allotment builds, waitlist management, vendor coordination, and itinerary change support. This role maintains Shorex Repository data, tour and operator information, and compliance requirement items, while serving as a point of contact for call center, guest service, shipboard, vendor, and internal teams. The role helps ensure accurate, timely product updates and supports inventory optimization across assigned tour departures and ports.              

Here is a summary of what Princess is looking for in its Analyst, Destination Services Product. Is this you? 

Responsibilities 

• Inventory Management and Optimization: Build, manage, audit, and negotiate tour inventory, including initial allotment builds and waitlist management. Identify distressed inventory due to waitlists or underperformance and recommend content, cancellation, or retail adjustments that support volume.                                                           
• Database Management, Planning & Operational Administration: Maintain Shorex Repository content, tour and operator information, compliance requirement items, and related systems/data entry to support accurate operational planning and administration.
• Itinerary Change Management: Promptly action new, changed, or cancelled calls by negotiating with vendors, adjusting inventory, and coordinating timely updates for the applicable region of responsibility.                                                                                
• Customer Service and Stakeholder Communication: Act as a call center point of contact for tour and port information requirements and partner with guest service, call center, shipboard, vendor, and internal teams to amend bookings and communicate accurate product updates.                                                                                   
• Compliance & Quality Assurance: Audit tour inventory, operator information, and compliance requirement items to support accurate communications, product quality, and timely resolution of issues.                                                                          
• Performs other duties as assigned                                                                           

Requirements 

• 3-5 years of experience in a corporate or shipboard environment.
• Experience or working knowledge of travel or cruise industry operations preferred.
• Experience with inventory management, data entry, systems administration, vendor coordination, guest service/call center support, and cross-functional communication preferred. 

This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday) 

Beginning in 2028, this position will remain on the same Monday – Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area. 

What You Can Expect  

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Rewards & Incentives  

Our Culture… Stronger Together 

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/ 

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact 

recruiting@hollandamericagroup.com

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