Development Operations Associate

Pittsburgh, Pennsylvania

6 days ago

Job Description

Careers at Our Amazing Place.

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Job Title: Development Operations Associate

Location: 1405 Shady Ave., Pittsburgh, PA 15217

Schedule: Monday through Friday, Full Time, Onsite

The Development Operations Associate provides essential operational, administrative, and data management support to advance the organization’s fundraising goals. Through accurate gift administration, responsive donor service, reliable fundraising data, and strong internal coordination, this position helps strengthen philanthropic relationships and advance The Children’s Institute’s mission. The Development Operations Associate ensures timely gift processing and acknowledgments, maintains donor data integrity, supports reporting and reconciliation, and contributes to efficient advancement systems and processes. The ideal candidate is detail-oriented, systems-savvy, collaborative, and committed to an excellent donor experience.

Responsibilities

Gift Processing & Donor Acknowledgements

Manage all gift entries, receipting, acknowledgment, and reconciliation processes with Finance, ensuring accuracy, timeliness, and donor-centered service.
Generate and send donor acknowledgment letters and tax receipts within established service standards and in accordance with organizational policies and IRS requirements.

CRM, Reporting & Data Integrity

Produce accurate and timely recurring and ad hoc reports on fundraising performance, donor retention, campaign results, and pipeline activity for Advancement leadership.
Support the development and maintenance of dashboards and data visualizations that track progress toward fundraising goals.

Donor Stewardship, Events & Team Support

Provide administrative and operational support to the Advancement team, including scheduling meetings, preparing materials, maintaining shared files, and documenting procedures.
Prepare donor meeting materials, briefings, presentations, correspondence, and stewardship information.

Systems & Process Improvement

Assist with staff guidance and support related to CRM tools, reports, data standards, and operational processes.
Document and help improve gift-processing, reporting, stewardship, and database workflows while maintaining appropriate internal controls

QUALIFICATIONS

Associate or bachelor’s degree, or an equivalent combination of education and relevant experience.
Three to five years of experience in administration, data management, customer service, fundraising, finance support, or a related field.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with data-heavy tasks.
Familiarity with donor database systems (e.g., Clearview, Raiser’s Edge, Salesforce, DonorPerfect) strongly preferred.
Experience preparing reports, dashboards, or data visualizations for fundraising or business operations

Clearances Required: Act 73, Act 34 and Act 33

Benefits Summary

We're proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

Medical and Prescription insurance-Choice of two health plans and networks
Dental and Vision-Free coverage for team members.
Paid Time Off (PTO) and Holidays
Medical, Bereavement, Educational, & Personal Leaves
Parental leave (birth & adoption) paid-6 weeks
403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
Student Loan Refinancing Program
Public Service Loan Forgiveness Program – CI qualifies as non-profit
Education Assistance/Tuition Reimbursement
Professional Development/CEU’s
Life and Short- & Long-Term Disability insurance
Credit Union
Team Member Recognition Events
Referral bonus
CPR-employer paid
Travel mileage reimbursement at federal rate

Are you looking for a position where you can make a lasting impact in the lives of children and their families? Are you ready to brighten the future of Amazing Children? We want to hear from you!

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment

Numbers & Facts

Location	Pittsburgh, Pennsylvania
Website	https://www.amazingkids.org

Skills

Administrative Skillsunmatched
Business Operationsunmatched
CPR Certificationunmatched
Calendar Managementunmatched
Campaignsunmatched
Career Developmentunmatched
Child and Youth Servicesunmatched
Customer Relationship Management (CRM)unmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Data Managementunmatched
Data Qualityunmatched
Data Visualizationunmatched
Database Report Toolsunmatched
Database Technologyunmatched
Detail Orientedunmatched
Disability Insuranceunmatched
Documentationunmatched
Employee Orientationunmatched
File Maintenanceunmatched
Financeunmatched
Financial Reportingunmatched
Fundraisingunmatched
Gift Managementunmatched
Health Insuranceunmatched
Health Planunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Nonprofitunmatched
Operational Supportunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Prescription Drugsunmatched
Process Improvementunmatched
Project Trackingunmatched
Reconciliationunmatched
Reimbursementunmatched
Reporting Dashboardsunmatched
Reporting Skillsunmatched
Retirement Planunmatched
Salesforce.comunmatched
Stewardshipunmatched
Student Loansunmatched
Team Playerunmatched
Time Managementunmatched
Tuition Reimbursementunmatched

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