Digital Communications Project Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Digital is seeking an experienced Digital Project Manager to lead complex, high-impact initiatives that enhance how we communicate, engage, and deliver value across the organization. This highly visible role combines project management expertise with strong communication and change management skills to ensure strategic digital initiatives are successfully delivered and broadly adopted.

Reporting to the Manager, Digital Communications, the Digital Project Manager will oversee the planning, execution, and delivery of cross-functional digital projects while serving as a trusted partner to product teams, clinical leaders, technical stakeholders, and communications professionals. Success in this role requires the ability to drive alignment, manage competing priorities, and craft clear, compelling communications that support awareness, engagement, and adoption.

At Mass General Brigham Digital, you'll help shape the future of healthcare technology and communications by leading initiatives that directly improve the experiences of clinicians, staff, and patients. You'll work alongside innovative teams across the organization and play a critical role in driving meaningful change at one of the nation's leading healthcare systems.

What You'll Do:

• Lead end-to-end delivery of complex digital projects, ensuring milestones, timelines, and objectives are achieved.
• Partner with Digital Communications, product teams, clinical leaders, and technical stakeholders to drive project success and organizational alignment.
• Develop and execute communication strategies that keep stakeholders informed, engaged, and prepared for change.
• Create high-quality written communications, presentations, updates, and implementation materials for diverse audiences.
• Identify risks, manage dependencies, and proactively address challenges to maintain project momentum.
• Facilitate stakeholder engagement and decision-making across multiple teams and organizational levels.
• Support change management and adoption efforts to maximize the impact of digital initiatives.

What We're Looking For:

• Proven experience leading complex, cross-functional digital or technology projects.
• Exceptional project management, organizational, and stakeholder management skills.
• Outstanding written and verbal communication abilities, including writing, editing, and executive-level communications.
• Ability to influence and build strong relationships across clinical, operational, and technical teams.
• Experience driving change, adoption, and engagement within large organizations.

Qualifications

Education

• Bachelor's Degree in Information Technology or Marketing/Communications required
• Equivalent experience may be considered in lieu of a degree

Experience

• 4+ years of experience in project management within digital, technology, healthcare, or large-scale enterprise environments.
• Communications or change management experience strongly preferred.
• Experience developing content - writing articles, video production, drafting emails etc. strongly preferred.
• Experience managing multiple concurrent projects with technical, business and creative deliverables, with exceptional attention to detail and strong commitment to accuracy and quality.
• Experience developing and delivering project-related communications and assets across multiple formats to support adoption and engagement and campaigns, ideally within a corporate, healthcare, or regulated industry setting.

Skills for Success

• Knowledge of project management principles, concepts and practices, including Agile, Waterfall or hybrid.

• Able to translate complex technical and clinical information into clear and creative actionable project deliverables and key messaging for diverse audiences.

• Knowledge of IT concepts and basic operating principles of data communications and information systems hardware and software.

• Strong copywriting and storytelling skills with experience developing content assets in line with organizational style guides (e.g. articles, emails, videos)

• Able to build consensus among diverse stakeholders, using negotiation and diplomacy to align priorities and resolve conflicts.

• Meticulous attention to detail, with demonstrated ability to independently proofread and quality-check content for accuracy, grammar, consistency, formatting and adherence to organizational style

• Knowledge of file maintenance and report generation methods.

• Proficiency with project management and collaboration tools (e.g., Microsoft Teams, SharePoint, ServiceNow).

• Strong organizational, problem-solving, and analytical skills to assess project performance, measure results and identify improvement opportunities.

• Understanding of best practices for digital communications, content management systems, and multi-channel campaign execution.

• Ability to manage competing priorities, manage ambiguity, and thrive in a fast-paced environment.

• Comfortable presenting project plans and updates to stakeholders.

• Skilled at building relationships and facilitating collaboration across diverse teams and stakeholders

• Ability to work independently on projects, and collaboratively when needed.

Role Overview:

Project Management (55%)

• Assist in developing project goals, scope, success metrics and work plans in collaboration with stakeholders, using recognized project management methodologies and in alignment with Digital strategy.
• Create and maintain detailed project plans, timelines, track milestones, and proactively manage risks and dependencies across workstreams to ensure deliverables are completed on time and within scope.
• Lead cross-functional teams including technical, clinical, and business stakeholders; facilitate decision-making and consensus-building.
• Monitor project progress and proactively resolve issues, escalating to leadership as needed.
• Prepare and deliver project updates, documentation and status reports to stakeholders.
• Represent Digital Communications in workgroups and meetings, demonstrating diplomacy and collaboration.
• Manage vendor relationships to ensure delivery meets project scope, budget and quality expectations.
• Identify opportunities to streamline workflows and enhance project delivery.
• Coordinate testing, go-live readiness, and post-implementation support activities as applicable.

Project Execution & Asset Development (35%)

• Lead planning, execution, and delivery of Digital projects, ensuring they are on time, on budget, and in scope.
• Develop, write, edit and proofread project communications and assets along with clinical and technical documentation (e.g. technical FAQs, talking points, emails, articles, presentations, videos etc.) in collaboration with clinical and technical subject matter experts to ensure accuracy and alignment with enterprise standards.
• Develop content across multiple mediums, including video production (script writing, storyboarding, video creation).
• Maintain Digital Vitals pages (SharePoint), ensuring content is accurate, accessible, up to date, and aligned with enterprise standards.
• Manage ad hoc requests, ensuring timely delivery and alignment with project priorities.

Metrics & Reporting (10%)

• Research, collect, and evaluate project and campaign data to meet reporting and evaluation requirements.
• Track and analyze project and campaign performance - including engagement metrics across multiple platforms - and present findings to leadership and stakeholders.
• Collaborate with IT and data management teams as needed to ensure reporting methods align with enterprise data architecture, governance, and analytics practices.
• Develop reporting templates, dashboards, and trackers to support portfolio reviews and decision-making.
• Leverage metrics and lessons learned to recommend enhancements to processes, tools, and offerings.
• Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties and responsibilities as assigned.

Internal Mobility at Mass General Brigham

• We believe great talent grows from within. At Mass General Brigham, we are committed to supporting career development and internal mobility across our organization. This role offers an exciting opportunity for current employees looking to expand their impact, develop new skills, and contribute to high-visibility digital initiatives that influence clinicians, staff, and patients across the enterprise.
• Internal candidates are encouraged to discuss career interests with their manager and explore how this opportunity aligns with their professional growth goals. We value the unique perspective and institutional knowledge that internal employees bring and welcome applicants who are ready to take the next step in their careers.

Additional Job Details (if applicable)

Content samples provided along with application is greatly appreciated.

Working Model

• M-F Eastern Business Hours
• Hybrid schedule: at minimum, Wednesdays at Assembly Row required in office, weekly. Must be flexible for onsite meetings due to business needs, with reasonable notice
• Quiet, secure, compliant work station is required for remote workdays using MGB issued equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.