Digital Order Administration Analyst

Position Summary

The Digital Order Administration Analyst is responsible for Electronic Data Interchange (EDI) functions, Robotic Process Automation (RPA), and future digital order transactions. The Analyst collaborates with the Manager on cross-functional projects globally as well as overseeing the continuous maintenance, accuracy, and integrity of digital databases. This involves an extensive and ongoing collaboration with all corporate functions including Healthcare and Life Sciences Customer Operations, Sales, Marketing, Service Operations, Information Technology, Finance, Manufacturing, Purchasing and Legal.

This is a hybrid position. The team meets in the office in Mentor OH 2 days per week.

What You'll Do as a Digital Order Administration Analyst

Digital Administration & Project Management

• Collaborate with Manager on cross-function digital ordering and consumption to ensure compliance and effective processing and control of critical Customer ordering elements
• Develop EDI, RPA/AI, fax/email digital ordering and problem-solving standards
• Responsible for identification and standardization of key digital order administration elements and measures that drive critical business activities
• Identify, analyze and report/resolve issues, related to the uniqueness, integrity, accuracy, consistency and completeness of EDI, RPA/AI, fax/email digital ordering channels
• Develop and deliver status updates and presentations to senior management and stakeholders on process improvements to increase integrity and enhance overall Customer electronic ordering experience
• Follow up and escalate unresolved issues with relevant stakeholders as necessary
• Exercise high degree of initiative and creativity in solving challenges and accomplishing business goals
• Participate in special projects and other duties as assigned

Strategic Initiatives

• Work with new and current Trading Partners to establish digital channel capabilities and transaction sets

• Work with STERIS IT department to develop and implement new RPA capabilities and EDI transactions sets

• Test and document functionality

• Facilitate troubleshooting and change requests for existing connections

• Research the issue to determine the root cause and necessary changes to correct the issue

• Work with STERIS IT to determine if the issue is new or a mapping error

• Work with vendors to enter change request (CR) and monitor the CR through completion

• Work with vendors, Trading Partner and/ STERIS IT to complete the necessary testing

• Monitor industry trends and offer proposals for change to improve services

Administration and Analysis

• Provide analysis and troubleshoot when RPA or EDI solutions do not meet requirements
• Research, analyze, and recommend solutions for potential interface problems
• Modify and copy mapping rules per trading partner requirements
• Develop audit reports based on standards that have been established by Management
• Provide monthly gap analysis between performance and standards
• Develop ad-hoc reports on an as needed basis
• Enhance reporting capabilities utilizing the various systems and tools to meet management needs
• Conduct data gathering and analysis by using database tools such as Microsoft Excel
• Actively participate in the development of process improvements and implementation plans

The Experience, Skills and Abilities Needed

Required:

• Bachelor''s degree + 3-5 years digital transaction experience required
• High school diploma + 7-10 years digital transaction experience required
• Strong understanding of electronic commerce standards as well as industry trends and protocols
• Track record of successful project management
• Minimum of one-year experience using Cognos and Oracle
• Superior knowledge of PC applications (Word, Excel, PowerPoint and Outlook)

Preferred:

• Understanding of Robotic Process Automation (RPA) and BOT technology preferred

Other:

• Demonstrated project management leadership including driving continuous improvement initiatives
• Demonstrated problem-solving and decision-making skills involving process mapping and digital transition administration
• Superior analytical, data interpretation and problem-solving skills
• Strong ability to multitask and set priorities to meet competing deadlines; must be highly organized to handle many jobs in various phases of completion
• Ability to work both independently and as part of a cross-functional team, in a fast-paced environment; must be a self-starter able to work well under pressure with strict deadlines
• Build and maintain positive relationships with internal and external Customers, as well as assigned team
• Excellent analytical, organizational, interpersonal, problem solving, written and verbal communication skills, as well and the ability to apply concepts to practical situations
• Superior knowledge of PC applications (Word, Excel, PowerPoint and Outlook)
• Strong technical skills including an understanding of relational databases

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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Pay range for this opportunity is $75,000.00 - $85,000.00 This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.