Dining Room Supervisor

Purpose:

The dining services supervisor will support the director of dining services in ensuring that food quality, customer service and team culture standards are being met on a daily basis. In addition, this position will assist in identifying solutions to improve day-to-day operations and customer service. Ultimately, the dining services supervisor will help oversee and lead the dining services team during meal service to ensure food is prepared and served with quality and efficiency.

Primary Duties and Responsibilities

General:

• In collaboration with Director of Dining Services, provide day-to-day supervision of dining room staff for scheduled shifts. Conduct check-out of all dining staff at end of each shift.
• Conduct weekly audits for plate accuracy, meal temperatures, and wait times.
• Reconcile daily deposits / Keep appropriate change for registers.
• Represent the dining department in care plan meetings as scheduled.

Food Safety and Service:

• Assist the Director of Dining Services in monitoring health and safety in the dining areas to ensure that each meet or exceeds Department of Health regulations. Implement sanitation schedule and log system and ensure staff follow both.
• Assist the Director of Dining Services to ensure that food is handled, prepared, served, held, and stored in a sanitary manner.
• Assist the Director of Dining Services to ensure that food served to guests is palatable and appetizing in appearance.
• Assist the Director of Dining Services to ensure that food is served per standardized portion control or in specified size.
• Monitor open stock for expiration/open dates and verify temperatures of refrigerators, salad bars, and other food service equipment to ensure compliance with food safety standards and proper holding temperatures.

Personnel Management:

• In collaboration with the Director of Dining Services, provide day-to-day oversight of the operation, performance, and practices of dining staff for scheduled shifts.
• In collaboration with your team, build and maintain a workplace atmosphere of trust and respect.
• Ensure that the dining services team exemplifies the highest standards of customer service towards both internal and external customers.
• Create work schedule on a weekly, biweekly, or monthly basis. Distribute schedule to staff in a timely manner.
• Conduct regular safety training for staff. In collaboration with Director of Dining Services hold regular departmental meetings/standups.
• Assist the Director Dining Services in interviewing, assessing, and hiring new dining server staff.
• Assist the Director of Dining Services and the HR Director in counseling, disciplining, and directing employees to the Personnel Committee as needed.
• Document and maintain records regarding employee discipline, including verbal counseling's and written warnings.

Administrative:

• Exemplify Warm Hearth's values in all interactions with fellow staff members and with external customers like residents, family members, and visitors.
• Assume accountability for all policies and procedures contained in the WHV Employee Handbook.
• Serve as an active member of all relevant committees as assigned.
• Assists food service director on completing safety, physical, food compliance audits.

Safety and Emergency Preparedness:

• Adhere to all facility safety policies and procedures, including but not limited to: infection control, safety, and residents' rights.
• Participate in fire and disaster drills.
• Identify safety hazards and emergency situations and initiate corrective action.
• Document incidents and/or unusual problems according to established facility procedures.

Qualifications:

• At least 2+ years of experience in preparation and serving of food
• Knowledge of food safety and sanitation practices
• Ability to lead, train, and schedule dining room staff
• Strong customer services and conflict resolution skills.
• Excellent verbal and written communication skills.
• Ability to work evenings, weekends, holidays, and overtime as needed.
• Ability to stand, walk, bend, and lift up to 25-50 lbs. throughout a shift.

Preferred Qualifications:

• 1+ year supervisory experience preferred
• ServSafe Certification
• Experience working in Senior Living, healthcare dining services, or full-service restaurants.
• Knowledge of Point-of-Sale (POS) systems and cash-handling procedures.
• Experience with staffing, inventory, and dining room operations.