Bring Forbes-Level Hospitality Excellence to One of San Francisco's Most Prestigious Residential Communities
Have you built your career delivering exceptional experiences at a Forbes Four-Star or Five-Star luxury hotel, resort, or branded residence?
Do you thrive leading high-performing teams, elevating service standards, and creating unforgettable experiences for discerning guests and residents?
Summary:
Millennium Tower, one of San Francisco's most iconic luxury residential towers, is seeking an experienced Director of Operations to lead daily operations and help redefine luxury residential living through world-class hospitality and service excellence.
The Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association, Millennium Tower, located in San Francisco, CA. The Director of Operations ensures seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.
This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment.
This is a full-time onsite leadership role located at Millennium Tower in San Francisco.
- 9:00 AM – 5:30 PM
Because luxury service never stops, flexibility is required to support business needs, resident events, emergencies, and operational priorities, including participation in an alternating weekend leadership coverage rotation.
Responsibilities
- Operational Oversight: Manage all aspects of the property's operations, including security, resident services, page team operations, valet, concierge, vendor & contract management and housekeeping.
- Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.
- Team Leadership: Lead and develop a high-performing large team, providing training, coaching, and performance management based on Forbes standards.
- Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery.
- Financial Management: Develop and manage operations within the budget.
- Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
- Compliance: Ensure compliance with all applicable regulations and safety standards.
- Project Management: Oversee renovation and improvement projects.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
- Forbes service training and experience maintaining Forbes standards.
- Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
- Experience maintaining Forbes service standards and luxury guest experience programs.
- Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays. (Required)
- M100 and CMCA certificates are desired
- Prolonged periods sitting at a desk and working on a computer.
Why You'll Love Working at Action
- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.