Director of Operations - SFO

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.  Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you.

Job Summary:

The Director of Operations is responsible for all regional station operations, ensuring that the delivery of services is consistent, professional, safe, and secure. The role requires a seasoned senior manager with strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment.

Benefits:  

• Offered after 30 days for employees and eligible family members!
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees.
• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
• Exclusive Discounts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation

Job Duties:  

• Oversight of Operational leadership and drives safety, operational performance, customer experience, and financial results.
• Anticipate future staffing needs and ensure proactive recruitment measures are implemented.
• Full P&L responsibility.
• Daily labor management.
• Execute daily, weekly, and monthly operational plans consistent with customer expectations.
• Identify and drive continuous improvements in the operation process and communicate them to the executive team and customer.
• Interacts regularly with the executive team to ensure operational priorities are aligned with total company direction.
• Ensures information is communicated in a clear, accurate, and comprehensive manner.
• Participates in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy. 
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications:  

• Must have experience in airline ground handling services.
• Must have the ability to identify, evaluate and refine operational and financial results and manage to meet target performance.
• Must be able to lead team members effectively, as well as coach and develop individuals toward meeting corporate and individual goals.
• Lead innovation by teaching, consensus-building, and project execution.
• Ability to manage multiple priorities and be self-starting on tasks within area of expertise.
• Ability to lead and demonstrate initiative and work well in a team environment
• Excellent oral and written communication skills and a solid decision-maker with exceptional analytical skills.
• Possesses a valid Driver's License.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Supervisory experience is required.

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience.
• Minimum of six years in an aviation ground operations station or regional leadership position. 

Physical requirements:  

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:  

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Must be willing and able to travel.