Job Description
The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.
The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.
Team Leadership & Development
- Build, lead, and develop high-performing teams through Managers and Leads
- Establish clear expectations, accountability, and performance standards
- Foster a culture of collaboration, ownership, and continuous improvement
- Coach and develop leaders to strengthen team capability and execution
- Support organizational planning, succession development, and team growth
Operational Decision-Making & Execution
- Make operational decisions that impact team performance, program execution, and cross-functional outcomes
- Translate strategic goals into clear priorities, plans, and deliverables
- Ensure initiatives are implemented effectively and deliver intended results
- Balance competing priorities and adjust plans to meet evolving business needs
- Drive accountability for execution and outcomes across teams
Program & Initiative Leadership
- Oversee implementation of key operational initiatives and programs across the portfolio
- Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
- Lead mid- to large-scale projects, ensuring successful execution and adoption
- Maintain visibility into progress, risks, and dependencies across workstreams
Cross-Functional Leadership & Collaboration
- Lead cross-functional efforts to drive alignment and execution of key initiatives
- Collaborate closely with senior leadership to align priorities and achieve strategic goals
- Foster a culture of collaboration and teamwork across functions
- Influence decision-making and ensure coordination across stakeholders
- Serve as a key escalation point for complex, cross-functional challenges
Operational Excellence & Strategic Improvement
- Ensure consistent, efficient execution of operational processes, tools, and workflows
- Identify and seize opportunities to enhance organizational performance, efficiency, and scalability
- Drive initiatives that improve workflows, systems, and operating models
- Establish and reinforce best practices across teams and functions
- Lead change management efforts tied to new processes, tools, and programs
Resource & Priority Alignment
- Align team resources, workloads, and priorities to support business objectives
- Partner with senior leadership on budget planning and resource allocation
- Ensure effective utilization of resources across teams and initiatives
- Adjust resource allocation to meet shifting priorities and operational demands
Performance Management & Business Insights
- Oversee performance metrics, reporting, and outcomes across teams and programs
- Use data and insights to inform decisions, identify opportunities, and improve results
- Monitor trends, risks, and performance gaps, taking proactive action as needed
- Provide regular updates, insights, and recommendations to senior leadership