At Chick-fil-A East Cartmill, our Directors are responsible for managing designated areas of daily operations. As a director, you will act as the point person for escalated guest and staffing issues. Directors ensure that all leaders are holding team members accountable to operational excellence, food safety standards, and teamwork culture at all times. Directors set weekly goals and focus areas for team leads and trainers, and continually look for areas of improvement to benefit our guests and our restaurant.
RESPONSIBILITIES:
- Quickly recognize and delegate to resolution bottleneck and operational issues
- Clearly communicates key strategies from the Director team to team members
- Serve as the “Chief Problem Solver” for guests and the team
- Actively engage in leadership meetings
- Mentor all operational leaders and recognize future potential leaders within the team
- Coach leaders to recognize best practices and problem resolution
- Own the five “Critical Success Factors” of your designated area
- Ensures that the restaurant meets all food safety requirements
- Communicate all issues with team members and guests to Director team in a timely manner
- Practice big picture thinking
- Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
- Lead by example - must adhere to all Chick-fil-A policies and procedures
- Combine critical thinking and practical leadership to create a culture of innovation
COMPETENCIES:
- Highly dependable
- Ready to Serve with a strong sense of ownership
- High integrity and honesty
- Thrive in a fast-paced and high stress environment
- Ability to multi-task
- Heart of a mentor and coach
As a leader at Chick-fil-A East Cartmill, you will be given the opportunity to become a high performance leader with the responsibility to have a positive influence on a large team. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders.
Work schedule
- 8 hour shift
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Flexible schedule