Disney Reservation Center Sales Agent - Part Time

Job Summary:

At the Disneyland Resort, the magic often begins long before our Guests arrive, it starts with a conversation.

As a Disney Reservation Center Sales Agent, you will help create magical vacations by providing personalized service and sales support to Guests, travel agents, and business partners planning visits to the Disneyland Resort. In this role, you will combine exceptional Guest service with strong sales instincts to help match Guests with vacation options that best fit their needs.

Reservation Sales Agents are responsible for handling a high volume of inbound calls while delivering world-class service, building excitement, and guiding Guests through available products and offerings, including Resort Hotels, vacation packages, tickets, and more. Every interaction is an opportunity to create a positive first impression, build confidence, and help Guests begin planning a memorable Disney experience.

This role requires strong communication skills, technical proficiency, attention to detail, and the ability to thrive in a fast-paced, structured sales and service environment.

This role is based on-site at the Disney Reservation Sales Center in Anaheim, CA.

Responsibilities:

Disney Reservation Center Sales Agent responsibilities may include, but are not limited to:

• Handling a high volume of inbound sales and service calls in a fast-paced environment
• Providing personalized, sales-focused service to Guests, travel agents, and business partners
• Identifying Guest needs through discovery and recommend Disneyland Resort products, services, and vacation options that align with their plans
• Supporting revenue generation by confidently presenting options, overcoming objections, and asking for the sale
• Booking, updating, modifying, and cancelling reservations with a high level of accuracy and detail
• Navigating multiple systems and resources while maintaining strong call flow and Guest connection
• Sharing detailed information about Disneyland Resort offerings, including Resort Hotels, ticket options, vacation packages, policies, and procedures
• Supporting Guests through problem-solving and service recovery when travel-related questions or concerns arise
• Communicating with internal partners to resolve reservation-related issues as needed
• Participating in training, product updates, and continuous improvement opportunities
• Maintaining performance expectations in areas such as Guest service, sales, revenue, efficiency, and quality
• Representing the Disney brand with professionalism, enthusiasm, and integrity in every interaction

Basic Qualifications:

• You must be at least 18 years of age to be considered for this role
• Demonstrated strong Guest service and consultative communication skills
• Strong verbal, interpersonal, and listening skills
• Demonstrated ability to build rapport and create positive Guest interactions over the phone
• Demonstrated computer proficiency, including typing and navigating multiple systems simultaneously
• Ability to work in a structured, high-volume, performance-driven environment
• Strong attention to detail and ability to accurately process information in real time
• Ability to learn and retain a large amount of product, policy, and system knowledge
• Ability to multitask while maintaining quality, accuracy, and professionalism
• Flexibility to support operating hours Monday through Sunday, 7:00 AM to 10:00 PM
• This role is Part Time and requires full availability for any shift, including nights, weekends, and holidays, and the ability to work more than three days per week

Preferred Qualifications:

• Bilingual in Spanish
• Previous sales experience in a service-oriented or call center environment
• Strong sales and closing skills, including the ability to overcome objections
• Experience recommending products or services based on customer needs
• Comfort confidently asking questions and explaining options to help guide purchasing decisions
• Ability to analyze and respond to complex Guest needs with care and accuracy
• Strong technical comfort and ability to learn web-based booking and reservation systems quickly
• Knowledge of the Disneyland Resort, including Resort Hotels, ticket products, vacation packages, and Disney terminology
• Knowledge of the travel industry or travel-related sales and service environments
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Additional Information:

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

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KEYWORD: DLR Casting, dlrcasting

The pay rate for this role in California is $26.00 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Travel Co., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Travel Co., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

To learn more about Disney''s policies on the use of AI for candidates, click here.

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