Key Responsibilities:

• Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
• Maintain full accountability for dispensary profit and loss (P&L) performance.
• Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
• Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
• Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
• Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.

Compliance & Risk Management

• Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
• Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
• Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.

Customer & Patient Experience

• Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
• Promoteaprofessional,compliant,andcustomer-centereddispensaryenvironment.

• Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.

People Management & Development

• Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
• Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
• Coach and develop leadership capabilities within the team to support succession planning and long-term growth.

InventoryManagement

• Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
• Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
• Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.

Systems & Technology

• Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
• Demonstrate proficiency in Dutchie, OAARS, Microsoft hardware and software, and other required operational systems.
• Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.

Cash Handling & Financial Controls

• Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.

Facilities & Housekeeping

• Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.

Professional Skills & Continuous Improvement

• Communicate efficiently, effectively, and professionally with employees, leadership, and external partners.
• Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
• Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.

Other Duties

• Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.