Reports To: District Manager
The District Service Coordinator is the heart of the business, ensuring the support of our customers, service technicians, and internal personnel. Attention to detail, organization, and technology management is crucial in this role. Communication with the customer is our top priority. Ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems. The District Service Coordinator will efficiently plan and route the most-qualified technicians in accordance with established guidelines and company procedures. Work is performed with established processes and procedures in a fast-paced, constantly changing environment.
District Service Coordinator Role & Responsibilities
Attends daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
Creates and updates job schedules for new jobs, breakdown calls, cancelled or moved jobs.
Opens all new jobs for the branch in SAGE CRM the day order is received.
Submit all material requisitions to our purchasing department the day an order is received.
Assists with service calls for breakdowns and service repairs.
Receives incoming deliveries and updates SAGE 300 the day material is received.
Downloads and reviews service/inspection reports and sends to customer.
Revise job cost estimates and mark jobs completed in SAGE 300 daily
District Service Coordinator Requirements
KNOWLEDGE: A minimum of (2) + years of proven experience or customer service-related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
SKILLS:
Proficient in Microsoft Office Suite and ERP systems (Sage300 & CRM is a plus)
Must be able to work in a dynamic environment in which fast response is normal
Excellent communication skills – verbal and written
Strong attention to detail with a dedication to accuracy
Excellent interpersonal skills to be able to work with customers, service technicians, and internal team members.
ABILITY: A passion for providing top-notch service to our customers. Positive and collaborative approach to teamwork and competition.
Equal Employment Opportunity (EEO) Statement
Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.