DMV Remote Testing Operations Specialist- Position #00750

Title: DMV Remote Testing Operations Specialist- Position #00750

State Role Title: Prog Admin Specialist I

Hiring Range: $55,440- $63,756

Pay Band: 4

Agency: Department of Motor Vehicles

Location: CSM FULL SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

THIS RECRUITMENT IS OPEN TO CURRENT DMV EMLPLOYEES ONLY!

The Virginia DMV is seeking a Remote Testing Program Operations Specialist to help bring DMV testing services into communities across the Commonwealth. You will manage remote testing services, train the proctors who administer knowledge tests at high schools, and oversee off-site testing and full-service centers.

This role also handles financial operations and provides administrative support to CSMA. When the Program Operations Manager is absent, you will assume operational oversight so that services continue without interruption.

Key Responsibilities

• Manage the daily operations of DMV's remote testing services.
• Train proctors to administer knowledge tests at high schools in accordance with DMV standards.
• Oversee off-site testing and full-service centers to support consistent, high-quality service.
• Complete the monthly EZ Pass reconciliation and handle related financial operations.
• Provide administrative support to CSMA.
• Assume operational oversight in the absence of the Program Operations Manager.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• Strong knowledge of financial management, particularly in EZ Pass reconciliation and budget compliance.
• Proficiency in program administration, particularly in remote testing or training environments.
• Knowledge of DMV statutes, policies, and procedures.
• Ability to conduct financial reconciliations and ensure budget compliance.
• Excellent oral and written communication skills for professional correspondence.
• Competency in data analysis and reporting to track operational trends.
• Proficiency in Microsoft Office (Word, Excel).

Additional Considerations

• Experience with DMV-specific systems and testing programs.
• Prior experience handling customer service communications and inquiries.
• Experience in a DMV or governmental setting.
• Familiarity with high-volume customer service and operations.
• Valid Driver's License: Must have a valid driver's license for travel between sites.
• Travel Requirements: Frequent in-state travel to remote testing facilities and full-service centers.
• Equipment Management: Must manage and maintain testing equipment, ensuring proper operation and availability.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.