Careerscape is recruiting on behalf of our client for an entry-level Documentation Specialist to join their growing remote team. This is a great opportunity for a detail-oriented writer to build a career creating clear, user-friendly content that helps customers and internal teams understand complex products and processes.
Day to day, you will work closely with subject matter experts, product teams, and support staff to gather information and translate it into polished manuals, guides, and knowledge base articles. This role suits someone who is naturally curious, enjoys organizing information, and takes pride in turning technical or procedural detail into content that is easy to follow.
Responsibilities
Draft, edit, and format internal and external documentation
Create and maintain user guides, manuals, and standard operating procedures
Collaborate with subject matter experts to gather accurate information
Update existing documentation to reflect product or process changes
Organize and maintain a centralized documentation library
Ensure consistency in tone, style, and formatting across all materials
Review documents for grammar, clarity, and accuracy
Support the creation of training materials and knowledge base articles
Track revisions and maintain version control on all documents
Assist with document publishing and distribution across platforms
Requirements
Bachelor's degree in English, Communications, Technical Writing, or related field preferred
Strong written and verbal communication skills
Excellent attention to detail and organizational skills
Ability to simplify complex information for varied audiences
Familiarity with Microsoft Office and Google Workspace
Basic understanding of content management or documentation tools a plus
Ability to work independently and manage multiple projects
Comfortable collaborating with remote, cross-functional teams
Strong time management and ability to meet deadlines
Benefits
Medical, dental, and vision insurance
401k with company match
Paid time off and paid holidays
Fully remote work environment
Home office stipend
Professional development and training opportunities