ED Patient Reg Rep

ED Registration Representative - Emergency Department

ED Registration Representative in Springfield, MA | Baystate Health Careers

Department: Emergency Department

Location: Baystate Medical Center, Springfield, Massachusetts

Job Type: Per Diem

Shift: Nights (Third Shift)

Make an Impact with Baystate Health

Baystate Health is seeking an ED Registration Representative to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts. Our Emergency Department provides care to patients in a fast-paced, high-stress environment, working closely with physicians, nurses, clinical staff, insurance representatives, Medical Records, and other hospital departments to support patient safety and ensure accurate registration and reimbursement.

The ED Registration Representative role offers the opportunity to make a meaningful impact on the patient experience by providing compassionate, professional service during some of life's most challenging moments. This position requires strong communication skills, attention to detail, and the ability to remain calm and compassionate while managing multiple priorities in a busy emergency setting.

The ED Registration Representative Will:

• Interview patients and obtain accurate demographic, insurance, and financial information while maintaining a professional and compassionate approach.
• Obtain required patient signatures and collect predetermined patient responsibility payments using online payment portals and available payment plan options.
• Analyze insurance information to determine patient financial responsibility and educate patients regarding their ED visit.
• Complete FirstNet account discharges, transfers, and status changes, as well as morning and afternoon preadmissions and surgical late discharges within designated timeframes.
• Successfully perform specialized ED registration processes, including Trauma Registration, John Doe (JDoe) Registration, Burn Reporting, Animal Bite Reporting, Weapons-Related Injury Surveillance System (WRISS), and Sexual Assault Nurse Examiner (SANE) procedures.
• Communicate effectively with patients, clinical staff, and internal partners to resolve registration issues, support patient safety, and ensure accurate fiscal reimbursement.
• Maintain knowledge of infection control practices, demonstrate proper donning and doffing of personal protective equipment (PPE), and follow department policies and procedures.
• Maintain departmental quality and productivity standards, complete required training and competency validations, and demonstrate Baystate Health's organizational values.

Schedule Details

Job Type: Per Diem

Shift: Third Shift (Nights)

Hours: Per diem; third-shift hours.

Schedule: Monthly availability requirements include a minimum of four weekday third shifts and two weekend third shifts (Saturday or Sunday).

Weekend Requirement: Two weekend third shifts per month.

Holiday Requirement: Availability for two holiday shifts annually.

Other Scheduling Requirements:

Per diem employees must:

• Comply with all hospital and departmental policies and procedures.
• Attend all required orientations.
• Maintain competencies through annual skill validations and completion of mandatory training.
• Regularly review Kronos for available open shifts.
• Meet minimum scheduling and availability requirements. Department leadership reviews the per diem pool biannually to ensure compliance with requirements.

Failure to meet the minimum requirements of a per diem employee may result in termination. Management will evaluate individual circumstances and departmental needs when assessing compliance.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Career Growth: Professional development and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• Previous customer service experience.
• Successful completion of Patient Registration Department training, including policies, procedures, workflows, applications, and annual web-based training.
• Completion of departmental orientation to product lines, including introductory proficiency testing with a score greater than 91%.
• Mentor sign-off demonstrating competency in assigned product line activities.
• Successful completion of the Compassionate Connections Program.
• Ability to maintain a minimum 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
• Ability to communicate effectively with patients, coworkers, and clinical partners, including during high-stress or emergency situations.
• Ability to maintain composure and demonstrate compassion when interacting with patients and families during difficult or potentially dangerous situations.
• Ability to problem-solve, manage scheduling changes, and obtain coverage for missed shifts.
• Ability to initiate emergency code procedures through overhead paging.
• Knowledge of basic infection control practices and proper PPE use.

Preferred Qualifications & Skills

• Previous experience in patient registration.
• Bilingual communication skills.
• Certified Medical Terminology, to be obtained upon hire.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Certified Medical Terminology - OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $23.90 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.