Education Program Manager

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational goals are met. Participate in the development of a strategic plan for the educational program in the department. Oversee hiring, training, and supervision of the office educational support staff.

Does this position require Patient Care?

No

Essential Functions

• Provide support and oversight to plan, develop, and deliver innovative, high-quality education research.
• Lead team to strategize and set benchmarks and goals for the education programs.
• Track, report, and ensure compliance for education programs.
• Develop long-term strategies for additional education program improvement and opportunities.
• Provide guidance on training program requirements.
• Prioritize tasks for support staff, including management of special projects pertaining to the educational programs.
• Organizes webinars, workshops, seminars, and conferences related to education.

Qualifications

Job Description

Education

High School Diploma or Equivalent required or Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Experience in the administration of education programs 3-5 years required and Experience in instructional design, curriculum development, or adult learning theory 2-3 years preferred

Knowledge, Skills and Abilities

• Proficient organizational skills.
• Excellent oral and written communication skills.
• The ability to supervise and prioritize tasks for support staff.
• An understanding of database management and the use of spreadsheets, manipulation and reporting of data.
• Ability to exercise sound judgment and discretion in complex and often highly sensitive situations.
• Ability to handle multiple tasks and meet deadlines within a demanding and fast-paced environment.

Additional Job Details (if applicable)

The mission of the Office of Clinical Research (OCR) at Mass General Brigham (MGB) is to provide centralized support to help investigators design, launch, and manage clinical studies. Its services include regulatory compliance, study operations, budgeting, contracting, and oversight, as well as a robust education program and consultations across a wide range of specialties, disciplines, and research areas.

The MGB OCR nurtures and empowers the next generation of clinical research investigators and study staff by providing educational courses, guidance, and resources to the MGB clinical research community. Faculty-led consultation services and the project management support service core advise and provide logistical support to clinical research teams.

The Center for Clinical Research Education (CCRE) in the Office of Clinical Research (OCR) at MassGeneral Brigham (MGB) offers over 200 live and online courses annually with approximately 6,000+ participants. The CCRE is a well-regarded asset to MGB's clinical and translational research community.

Principal Duties and Responsibilities:

In collaboration with the Executive Director, the Manager is responsible for the strategic development, implementation, and oversight of educational and training programs that support clinical research staff, investigators, and trainees. The incumbent will engage in a wide range of efforts to design and implement clinical research educational programs aligned with institutional goals, regulatory, and industry standards. Along with a strong understanding of curriculum design principles, they must possess the ability to work collaboratively with a wide range of stakeholders and Subject Matter Experts (SMEs) to develop high-quality educational courses that are engaging and offer effective learning experiences.

• Designs, implements, and develops a comprehensive curriculum for clinical research educational courses, incorporating best practices for curriculum design.
• Works closely with the CCRE's Education Coordinator to plan and map out the academic year's curriculum.
• Works with the CCRE's Instructional Designer to create, review, and revise curriculum and course content to meet changing regulatory and industry requirements.
• Is responsible for thinking proactively about the program, identifying gaps and emerging trends in clinical research education

and training to build a well-rounded and premier educational program.

• Maps course plans and creates course outlines for production of online modules, works with subject matter experts to assist with live/online course development.
• Promotes educational offerings within and outside the institution.
• Organizes webinars, workshops, seminars, and conferences related to clinical research education.
• Keeps track of and maintains a list of accomplishments and highlights for the CCRE Annual Report
• Works closely with the CCRE's Application Analyst and Moodle Specialist on enrollment data and other projects.
• Ensures that courses are announced through appropriate channels so learners have advanced notice and time to register for courses.
• Assesses program effectiveness through feedback, evaluations, and key performance metrics.
• Implements continuous quality improvement based on learner outcomes and stakeholder input.
• Is responsible for planning and maintaining lists of course subscriptions and supplies required for hands-on skills classes and other courses.

Preferred Education and Experience

Bachelor's Degree with Masters' degree preferred in a health-related field, clinical research, public health, education, or equivalent.

5 years of experience in clinical research, with at least 3 years in an educational program development role.

In-depth knowledge of clinical trial operations, GCP, IRB/Human Subjects Protection, and regulatory compliance.

Experience designing, delivering, and evaluating adult education programs.

Experience with Moodle or similar Learning Management System/s.

Professional certification (e.g., ACRP, SOCRA)

Experience in instructional design, curriculum development, or adult learning theory.

Experience with e-learning platforms and learning management systems (e.g., Canvas, Moodle, Cornerstone). Experience in academic or healthcare research settings.

Knowledge of training evaluation models (e.g., Kirkpatrick model, ADDIE framework).

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$63,648.00 - $92,570.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.