Employee Experience Specialist

About HealthChannels

HealthChannels is a scaled, national platform with thousands of employees providing services to 100's of clients at Ambulatory sites of care as well as Hospital based Acute Care settings. Over 40 different medical specialties are being supported by our suite of solutions. Across 20+ years of growth, HealthChannels has built a strong diversified client base of health systems, independent hospitals and medical groups.

HealthChannels focuses on a consultative approach to help clients solve growing provider shortages and patient access limitations with solutions that can enhance financial performance. Our suite of solutions include an allied health workforce, a digital healthcare education platform and an ambient AI solution that powers workforce enablement. The current stack of brands under HealthChannels include Enabli Health, ScribeAmerica, Speke AI, and HealthCareU.

About the Role

The Employee Experience Specialist supports the day-to-day operations of the Employee Experience function, ensuring an exceptional employee experience from onboarding through the employee lifecycle. This role focuses on administrative and compliance processes, including new hire onboarding, I-9 verification, and coordination of key employee experience activities. The ideal candidate is detail-oriented, organized, and committed to maintaining accuracy and efficiency in all Employee Experience processes.

What You'll Do

• Conduct welcome calls with new hires to guide them through onboarding and ensure a positive experience.
• Act as the primary contact for employee inquiries, providing timely and professional support while escalating complex matters as necessary.
• Serve as an authorized I-9 reviewer, ensuring all employment eligibility verifications are completed accurately and in compliance with federal requirements.
• Support onboarding documentation, background checks, credential compliance, and HRIS data entry for new employees.
• Liaise with third party vendors (e.g., background, medical, VMS) and manage system integrations to ensure seamless onboarding.
• Manage all aspects of credentialing and re-credentialing to ensure regulatory and client-specific compliance in alignment with JCAHO and other healthcare accreditation organization standards.
• Maintain employee records with confidentiality and precision.
• Collaborate with payroll, Talent Acquisition, Operations, and IT teams to ensure smooth employee lifecycle processes.
• Support HR audits and maintain compliance with internal policies and federal/state employment regulations.
• Identify opportunities to streamline and improve HR processes for efficiency and consistency.

What You'll Need

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• 2+ years of experience in HR operations, onboarding, or employee data management preferred.

• Strong knowledge of employment verification (Form I-9) requirements and compliance best practices.

• Excellent attention to detail and organizational skills.

• Strong written and verbal communication skills with a professional and approachable demeanor.

• Proficiency with HRIS systems and Microsoft Office Suite (or Google Workspace).

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Self-motivated and able to thrive in a remote, fast-paced environment.

• Core Compentencies

• Adaptability

• Emotional Intelligence

• Customer Orientation

• Professionalism

• Time Management/Responsiveness

• Collaboration

• Business Acumen

• Administrative Skilles

• Active Communications (Verbal, Written, Listening Skills)

• Attention to Detail

• Productivity

• Technical Proficiency & Application

Position Type/Expected Hours of Work

This position is full-time remote position with working hours of Monday - Friday 8:00AM - 5:00PM local time.

The Benefits

• Tuition discount programs

• Adtalem Partnership

• Ross University School of Medicine- up to $9,500 Tuition Savings

• American University School of Medicine- up to $9,500 Tuition Savings

• Purdue Global - up to 20% off tuition reduction

• American College of Education - up to 3% reduced tuition rates

• Rasmussen College - Up to $7,000 in Tuition Savings

• Lynn College (Online Degree Program) - $2,250 (or more) on a bachelors degree program

• Kaplan prep courses- 20% tuition for undergraduate programs & 14% on graduate programs

• Ignite Your Future Benefits including:

• Discounts on Apple, Dell, AT&T, and AAA

• Travel discounts (hotels, flights, car rentals, Lyft)

• Theme park ticket savings

• MyFlexPay: Get paid when you need it most

• Health, Dental, Vision, PTO and 401k (for full-time employees only)

• Monthly Mobile Reimbursement ($25.00 / Month)

• A Diverse, Equitable, and Inclusive culture

Compensation range:

Our compensation range for this position is $40,000 - $45,000, depending on qualifications, experience, and geographic location.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Want to know more?

• Our DEI Mission:

• https://www.healthchannels.com/diversity-equity-inclusion/

• What is our culture like?

• https://www.scribeamerica.com/mission-vision-values/

• HealthChannels Blogs:

• https://jobs.scribeamerica.com/us/en/blog

HealthChannels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, HealthChannels complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

HealthChannels expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of HealthChannels employees to perform their job duties may result in discipline up to and including discharge.

Wages may vary depending on experience, location and state