Employment Programs Specialist
Salary
$35,702.00 - $61,628.00 Annually
Location
Kanawha County, WV
Job Type
Full-Time
Job Number
WF270015 PSA
Department
Commerce - Workforce WV
Opening Date
11/13/2026
Closing Date
11/17/2026 11:59 PM Eastern
LOCATION OF VACANCY
KANAWHA
Civil Service Type:
Classified - This Position is Covered Under the DOP Merit System.
Skills Based Hiring:
Yes
Nature of Work
Employment Programs Specialist - Kanawha County
At WorkForce WV (WFWV), this position is in the Unemployment Compensation Benefits Payment Control (BPC) unit. Under general supervision, this position is responsible for the assignment and monitoring of the State and National New Hire Directory cases as well as Quarterly Wage Crossmatch which are distributed quarterly. Provides technical and programmatic assistance to field staff regarding policy and procedures as they relate to the functions within BPC. This assistance would entail providing sections of the federal regulations that pertain to a specific issue, assist staff in the correct manner to process various aspects of overpayment, and advise staff on issues detected. Prepares the daily deposit as payments are mailed to the BPC. This activity is a 3-step process which entails a verification process for ensuring the deposit is accurate, credited to the correct individual, etc. Establishes and calculates a repayment plan for claimants who have overpayments associated with their claim. May assist in the review and analysis of all overpayment documentation daily to ensure that both policies and procedures were adhered to and that the designated timeliness goals were met. Provides detailed overpayment information to claimants and the employer community. This will entail communicating laws/regulations and agency policy that is related to overpaid unemployment claims, analyzing deputy decisions to determine if the established overpayment is accurate, etc. Assists in the production and distribution of the 1099s. Assists other states as well to ensure West Virginias overpayments are collected through the IRORA agreement. Acts as a liaison with the claimants to resolve overpayment issues. This includes notifying the claimants of payment plan options, overpayment causes, and collection activities. Assists staff or claimants with questions concerning the Overpayment Policy as it relates to the Unemployment Compensation Program. Must be able to multi-task to ensure that the work is completed both accurately and in a timely manner. Various job functions within this area have work items that must be completed in a timely manner due to Department of Labor mandated performance goals. Therefore, this position will also have to serve as a back-up for the various employees. May work on a variety of special projects with Senior staff, such as automation projects, policy re-writes, etc. as well as any other duties as assigned.
Special Requirement: Employment requires a fingerprint-based criminal-background check to be provided at WorkForce West Virginia expense. Failing to initiate the process or cooperate with this process, providing false or incomplete information, or discovery of disqualifying information will result in denial of, or dismissal from, employment or denial of transfer irrespective of when discovered.
Minimum Qualifications
Training: Bachelor's degree from an accredited college or university.
OR
Substitution: Additional experience as described below may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours of training.
AND
Experience: Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality.
OR
Substitution: Graduate coursework from an accredited college or university may substitute at a rate of fifteen (15) semester hours for every one (1) year of required experience.
State employment offers a variety of benefits. Click HERE to visit the Division of Personnels Benefits Page.
01
The minimum qualifications for this job title are: Training: Bachelors degree from an accredited college or university. OR Substitution: Additional experience as described below may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours of training. AND Experience: Two (2) years of full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality. OR Substitution: Graduate coursework from an accredited college or university may substitute at a rate of fifteen (15) semester hours for every one (1) year of required experience. Please note: All college, university or vocational school education, licensure or certification must be verified ONCE by attaching a copy of an official transcript, license, or certificate to your online application or by emailing it to the West Virginia Division of Personnel at: applicantservices@wv.gov YOU DO NOT HAVE TO VERIFY HIGH SCHOOL GRADUATION OR THE EQUIVALENT. PLEASE DO NOT SEND HIGH SCHOOL DIPLOMAS OR TRANSCRIPTS. You must only submit this documentation ONE TIME; please DO NOT SUBMIT DUPLICATE COPIES. Job duty descriptions of all experience MUST be included in the Work History section of your online application or be clearly stated on your attached resumé in order for them to be considered as qualifying experience toward the minimum qualifications. Please include details of daily job duties on your online application or resumé. Before answering the following questions, please familiarize yourself with the official West Virginia Division of Personnel definitions for "clerical" experience to help guide your response in determining whether or not you have the required qualifying experience: "clerical" - Typically involves a variety of office duties involving established procedures, forms and deadlines. Includes processing of routine and non-routine information and documentation, operation of computers, office equipment and various software, greeting customers/visitors or others to exchange information, handling general emails and other correspondence and routing questions received from email and other correspondence, the organization's website and/or social media platform to the appropriate person. May involve handling money and/or negotiables requiring basic math skills. May involve limited routine data entry. May involve confidential contacts/information. The next question asks how many total combined years of education and/or full-time or equivalent part-time paid experience you have in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality. To help you answer this question, please use the following equivalency chart to convert any college or university education you have completed into the appropriate amount of qualifying experience: Every thirty (30) undergraduate semester hours = One (1) year of experience Every forty-five (45) undergraduate quarter hours = One (1) year of experience Associate Degree = Two (2) years of experience Bachelor's Degree = Four (4) years of experience Every fifteen (15) graduate semester hours = One (1) year of experience Master's Degree = Two (2) years of experience Juris Doctor = Three (3) years of experience Doctorate/PhD = Four (4) years of experience For example: if you have an Bachelor's degree from an accredited college or university AND four (4) years of full-time paid customer service experience, you would count the Bachelor's degree as equivalent to four (4) years of experience and add it to your four (4) years of paid work experience to equal a total of eight (8) years of qualifying education and qualifying experience combined for this job title. Therefore, you would select: "I have six (6) years to less than nine (9) years of qualifying education and/or full-time or equivalent part-time experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer services, banking, human resources, telemarketing, sales, or hospitality combined…" from the choices below. Here is another example: if you have sixty (60) semester hours and twelve (12) years of full-time paid experience in the hospitality field, you would count the sixty (60) semester hours as the equivalent of two (2) years from the chart above to add to your twelve (12) years of qualifying experience to give you a total of fourteen (14) years of qualifying education and qualifying experience combined for this job title. Therefore, you would select: "I have twelve (12) or more years of qualifying education and/or full-time or equivalent part-time experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer services, banking, human resources, telemarketing, sales, or hospitality combined…" from the choices below. An example with graduate semester hours would be: you have a Bachelor's degree and have completed fifteen (15) graduate hours from an accredited university and have worked for three (3) years full-time in human resources. You may count your Bachelor's degree a four (4) years from the conversion chart above, and your fifteen (15) graduate hours count as one (1) year to add to your three (3) years of qualifying work experience to give you a combined total of eight (8) years of qualifying education and work experience for this job title. Therefore, you would select: "I have six (6) years to less than nine (9) years of qualifying education and/or full-time or equivalent part-time experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer services, banking, human resources, telemarketing, sales, or hospitality combined…" from the choices below. One final example: if you have a high school diploma and have worked full-time for ten (10) years and six (6) months as a bank teller, simply select: "I have nine (9) years to less than twelve (12) years of qualifying education and/or full-time or equivalent part-time experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer services, banking, human resources, telemarketing, sales, or hospitality combined…" from the choices below. How many total years of combined qualifying education and/or full-time or equivalent part-time paid experience in providing programmatic assistance to staff, users or participants in a program, or experience in customer service, banking, human resources, telemarketing, sales, or hospitality do you have? Please remember that job duty descriptions of all experience MUST be included in the Work History section of your online application or be clearly stated on your attached resume in order for them to be considered as qualifying experience toward the minimum qualifications. Please include details of daily job duties on your online application or resume.
02
Type information about any college degrees, business school, vocational training or licensure here. You may also enter information about certification of ordination or ecclesiastical commission by an endorsing body or denomination here. Be as accurate as possible. This information will be used to determine your qualifications. For each entry, include details such as the degree, certificate or licensure earned, major/field of study, dates attended/graduated, and the name of the institution. Use the following examples as a guide:
03
Were all of the jobs listed on your application or resumé full-time positions? If not, please list your part-time positions below. If all of your jobs were full-time, please enter "Yes".
04
Were all of the jobs listed on your online application or resumé paid? If not, please list your unpaid positions below. If all of your jobs were paid, please enter "Yes". Please note that compensation may not only be salary or wages; it may also be room and board, gas mileage, etc.
05
AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.
Required Question
Employer West Virginia
Address 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305
Phone (304) 558-3950
Website http://personnel.wv.gov
| Location | Charleston, WV |
| Salary | $35,702–$61,628 Per Year |
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