Description: JOB SUMMARY
This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
ESSENTIAL RESPONSIBILITIES
Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
Perform various billing, accounts receivable, and reconciliation activities.
Create and distribute membership/billing materials and communications to clients/members.
Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
Conduct research to ensure issue resolution.
Other duties as assigned or requested.
SKILLS
Strong financial aptitude
Solid customer service/phone skills
Attention to detail
Organizational skills
10-key data entry with both quality and speed
Basic accounting knowledge and ability to reconcile enrollment and/or payment information
Proven ability to analyze and resolve problems
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
Ability to take direction and to navigate through multiple systems simultaneously.
Ability to maintain composure under stressful and fast-paced conditions.
Some phone work may be required; this would be with other clients
EDUCATION
Required
High school diploma / GED
EXPERIENCE
Entry-level to 2-3 yrs of related enrollment/billing experience; don't need mid-level or senior-level candidates
Experience with healthcare operations is a strong preference