Job Description
Job Title: Customer Service (Enrollment and Billing Representative)
Location: 100% Remote
Duration: 4+ Months
Glider assessment: " Enrollment and Billing Representative" (7 questions)
Job Summary:
Essential Responsibilities:
Skills:
Some phone work may be required; this would be with other clients
Location: 100% Remote
Duration: 4+ Months
Glider assessment: " Enrollment and Billing Representative" (7 questions)
Job Summary:
- This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
Essential Responsibilities:
- Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
- Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
- Perform various billing, accounts receivable, and reconciliation activities.
- Create and distribute membership/billing materials and communications to clients/members.
- Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
- Conduct research to ensure issue resolution.
- Other duties as assigned or requested.
Skills:
- Strong financial aptitude
- Solid customer service/phone skills
- Attention to detail
- Organizational skills
- 10-key data entry with both quality and speed
- Basic accounting knowledge and ability to reconcile enrollment and/or payment information
- Proven ability to analyze and resolve problems
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and to navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
Some phone work may be required; this would be with other clients
Numbers & Facts
| Location | Pittsburgh, PA (Remote) |
| Industry | Other/Not Classified |
| Salary | $17.85–$21.42 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
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