Enrollment Support Specialist (Jennings)

College: SOWELA

Department: Enrollment Management & Student Affairs

Sub department: Enrollment Management/ Financial Aid

Type of Appointment: Part time - Regular

Salary: Start of $12.25 per hour, based on education and experience

Duties and Responsibilities: • Maintain knowledge of the general College policies and procedures.
• Provide front counter customer service to all prospective and current students regarding enrollment, financial aid, advising, registration, and student services.
• Assist students with admissions and financial aid online applications and paperwork.
• Proctor classes taught via telepresence instruction.
• Respond to emails received and screen calls and voicemails on the main phone line. Escalate/route messages to appropriate person when needed.
• Promptly, accurately, and professionally respond to student inquiries and questions.
• Perform a wide variety of administrative/clerical and technical support for enrollment and student services and the Allied Health programs.
• Develop and maintain a professional working relationship with individuals and departments on campus.
• Maintain inventory and ordering of all equipment and supplies.
• Process and post outgoing mail and distribute incoming mail and other materials.
• Maintain strict confidentiality of all student information based on FERPA regulations.
• Facilitates the intake of Nursing and Allied Health cohort applications and paperwork for the Instructional Site, by coordinating with applicants, faculty, and program leadership to ensure a smooth and timely workflow.
• Other duties as deemed necessary.

Required Education: High School diploma or equivalency

Required Experience: At least two years’ experience working in K-12, higher education, or an administrative support role (or combination thereof) for a fast-paced professional office environment.

Required Knowledge, Skills and Abilities: • Excellent interpersonal skills and ability to communicate effectively with a diverse population.
• Strong organization skills, detail-oriented with ability to multi-task.
• Skilled at providing excellent customer service.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office.
• Oral and written communication skills.
• Ability to perform basic mathematical computations needed to complete job tasks.
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
• Maintaining interpersonal professional working relationship at all levels – students, peers, and Executives.

Required Licenses or Certifications: 

Preferred Education: • Associate degree.

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.