Alliance/Partner Management, Analysis Skills, Business Support, Business-to-Business (B2B), C-Level Management, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Enterprise Sales, Exceeded Sales Goal, Executive Relationships, Follow Through, Hospitality and Tourism, Logistics, Negotiation Skills, Organizational Skills, Payment Processing, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Relationship Management, Restaurant, Revenue Forecasting, Revenue Growth, Sales, Sales Management, Sales Prospecting, Sales Strategy, Sales Support, Sales Tools, Salesforce.com, Strategic Accounts, Team Player
Made In is seeking an Enterprise Account Manager to support and grow our B2B restaurant partnerships. This role will focus on managing relationships with existing enterprise restaurant groups while partnering closely with our outbound sales team to support new opportunities and vertical expansion. You will contribute to our success by ensuring the long-term growth and success of our restaurant partners while helping build a key area of strategic growth for the company. The ideal candidate is a highly motivated and self-driven sales professional who is organized, an effective communicator, and energized by the opportunity to work with one of the most popular and fastest-growing brands in the industry. You understand how to manage and grow strategic accounts while maintaining strong commercial instincts and contributing to pipeline growth when opportunities arise.
What Youll Do
- Represent the Made In brand by managing and growing existing enterprise restaurant accounts within your specified vertical industry and/or region.
- Serve as the primary point of contact for strategic restaurant partners, ensuring a high level of service and long-term relationship success.
- Identify expansion opportunities within existing restaurant groups, including new locations, equipment refresh cycles, and new product categories.
- Partner closely with outbound enterprise sales reps to support new business opportunities, large rollouts, and strategic restaurant partnerships.
- Meet customers in the field or represent Made In at industry events to strengthen relationships, introduce new products, and deepen brand partnerships.
- Manage post-sale logistics for large commercial orders, including but not limited to quoting, payment processing, delivery coordination, and operational follow-through.
- Manage, track, and report account activity, pipeline development, forecast, and delivered revenue via Salesforce and other sales tools.
- Maintain strong commercial awareness and contribute to identifying potential new business opportunities within broader hospitality verticals.
Qualifications
Experience
- Minimum 5 years of experience in enterprise sales, strategic account management, or partnerships, preferably within the restaurant or hospitality industry.
Skills
- Strong understanding of the restaurant industry and its challenges.
- Excellent communication, negotiation, and presentation skills.
- Proven ability to build and maintain relationships with C-level executives.
- Proficiency in CRM software and Google Suite.
- Ability to work autonomously and as part of a team.
- Strong analytical and problem-solving skills.
Personal Attributes
- Results-Driven: Demonstrated ability to meet and exceed sales targets.
- Customer-Focused: Passionate about helping clients achieve their goals.
- Strategic Thinker: Ability to develop and execute effective sales strategies.
- Adaptable: Comfortable working in an agile, high-growth, ever-changing environment.
- Team Player: Collaborative and able to work effectively with cross-functional teams.
Benefits We Offer
- Competitive salary, stock options, 401k.
- Healthcare benefits including fertility and family-building care, mental health therapy, Teladoc virtual health access, along with HSA and FSA plans.
- Free and discounted cookware.
- A people-centric workplace with flexible time off.
- A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen.
Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.