Entertainment Farm Manager
Position Summary
Perform duties required to help manage, lead and direct the work of employees and activities in our Belleville Pick-Your-Own Farm. Carry out company policies; assist with hiring and training of employees; supervise and motivate staff; and ensure cleanliness and customer satisfaction.
Essential Functions
- Ensure that the customer is the #1 priority and that every guest is treated accordingly.
- Manage the first 5 Moments of Magic:
- The parking lot
- The front entrance
- The first 5 steps into your area
- The first employee
- Last impression
- Supervises, motivates, leads and directs the work of on-site employees by carrying out company policies.
- Ensure that all employees are properly trained in customer service and safety procedures.
- Trains employees in cash handling, POS system, service, and safety procedures.
- Keeps all staff up to date on Eckert information and crop status.
- Monitors consumer demand and trends.
- Demonstrates exceptional customer service at all times.
- Handles customer comments and concerns.
- Maintains a safe environment for staff and customers.
- Prepares weekly schedules for pick-your-own staff.
- Works with VP Retail of Operations to establish seasonal goals and promotions.
- Communicates regularly with office and staff regarding crop status.
- Oversees outdoor displays of merchandise and planters on display.
- Monitors all areas of customer service, especially during rush periods, to ensure high quality and effective customer service.
Performs other duties as needed or assigned
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