Epic Application Analyst

EPIC Applications Analyst - Delta Dental

Location: Oakland, CA (HYBIRD if local to Oakland Or nearby, else REMOTE - No relocation)

Duration: 1 year

No H1b and CPT (USC and GC highly preferred)

Virtual Interview

SUMMARY

• We are seeking a skilled and experienced Application Analyst with expertise in Epic Resolute, and Claims and Remittance modules o join our dynamic team.
• This Epic Applications Analyst plays a critical role in the implementation and installation of Epic applications, module upgrades, new components, and modifications.
• This position is responsible for workflow configurations, go-live support, and ongoing client support.
• You are also responsible for configuring application settings and validating configurations.
• This position is an expert role in Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic applications.
• The right candidate will need to have a solid understanding of revenue cycle management or experience with billing operations.
• Understanding of upstream and downstream data sources to be able to investigate the root causes of claims errors.
• Because most Epic applications ultimately contribute data to claims, the application coordinator should know where each piece of data on claims forms originates in Epic.
• Should know about setting up and testing paper and electronic claims and electronic remittances.

RESPONSIBILITIES:

• Epic Resolute Implementation:
• Lead the implementation and configuration of Epic Resolute, collaborating with stakeholders to understand billing and revenue cycle management requirements.
• Customize and optimize Resolute workflows to ensure accurate and efficient financial transactions.
• Claims and Remittance Management:
• Oversee the Claims and Remittance processes within the Epic system, ensuring timely and accurate submission and processing of claims.
• Analyze and optimize workflows related to claims adjudication and remittance processing.
• Integration and Interoperability:
• Collaborate with other IT teams to integrate Epic Resolute and Claims/Remittance modules with other healthcare information systems.
• Implement and test interfaces to enhance data exchange and interoperability, ensuring seamless connectivity with external payers and clearinghouses.
• User Support and Training:
• Provide user support for Epic Resolute, Claims, and Remittance applications, addressing queries and issues related to billing and claims processing.
• Develop and deliver training programs for end-users to optimize the use of Epic applications for billing and claims management.
• Continuous Improvement:
• Analyze system performance and user feedback to identify areas for improvement in Epic Resolute and Claims/Remittance functionalities.
• Proactively suggest and implement enhancements to streamline billing processes, reduce denials, and improve revenue cycle efficiency.

ADDITIONAL RESPONSIBILITIES:

• Acting as the primary support contact for the application's end users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones

REQUIRED SKILLS

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum of 5+ years of experience as an Application Analyst
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with healthcare information systems in a clinical setting is a plus.
• Required certifications: Epic Resolute

KEY COMPETENCIES

• Leading, coordinating, and facilitating effective meeting
• Strong communication skills
• User focused design and data visualization skills
• Proficiency and demonstrated experience with analytics tools
• Familiarity with Epic applications
• Understanding of system build, end-user workflows, and patterns of use