Certified Medical Assistant - 6 TalentBurst, Inc.
Plumsteadville, PAToday
- $22–$23 Per Hour
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Skills
- Establish Prioritiesunmatched
- Healthcareunmatched
- Picture Archiving and Communication System (PACS)unmatched
- Product/Service Launchunmatched
Description
A large healthcare system based in the Philadelphia area is seeking contract ATE go‑live support for the roll out of their new imaging platforms, Sectra. The priority is to identify Sectra ATE candidates, or candidates with any PACs ATE experience. Support will be onsite no more than 60 hours a week across 7 days at a time.
Job Responsibilities
- Serve as the primary on-site support during the Sectra imaging system go-live for all clinical and allied staff.
- Provide real-time assistance to end users, guiding them through system workflows and resolving issues as they arise.
- Triage and escalate technical or process-related issues to the tier 2 command center.
- Monitor support activity and identify trends or recurring issues to inform training or system adjustments.
- Maintain documentation of issues, resolutions, and user feedback for post-go-live review.
- Collaborate with training and implementation teams to reinforce best practices and system usage.
- Ensure a positive user experience by being approachable, knowledgeable, and responsive.
Numbers & Facts
| Location | Allentown, PA |
| Job Type | Contractor |
| Industry | Healthcare Services |
| Salary | $45 Per Hour |
| Year Founded | 2001 |
| Headquarters | Atlanta, Georgia, US |
| Website | http://www.insightglobal.net |
Qualifications
- Must be able to travel to the Philadelphia area for the 2 go live dates for 7 days at a time: August 1st, and September 12th
- Experience with Sectra, PACS or Radiant ATE
- Great customer service skills
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