Escalation Rep CBO2

Overview

Reviews and audits accounts located in contract management system on a daily basis to resolve and maintain collection status on an account prior to escalating to Team Lead for further review.

Qualifications

Education required: High School Diploma/GED required.

Education preferred: Prefer associates degree from an accredited college with some applicable college courses, Prefer applicant with certification in coding, physician office management, or applicable college courses.

Experience: Proven applicable experience working in an envrionment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred, 3 years + working experience of Hospital or Physician office billing and collection processes including producing account appeals with positive outcomes strongly preferred, Prefer at least 1 year of supervisory experience strongly preferred, Proven applicable experience or preparing complex correspondence to resolve accounts strongly preferred.

Additional skills: General application knowledge of Excel, Word, and Access, Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient and Insurance payors, Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.