Escrow Manager (PGP Title)

Schaumburg, IL

Full time

JR8861

Ensuring smooth and secure real estate closings for all involved in the transaction.

PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals havepartnered with PulteGroup's homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we're proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you're looking for a career with purpose, growth, and the chance to make a difference, you'll find it here.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is 100% in-office Monday - Friday in Schaumburg, Illinois, a suburb of Chicago.

JOB SUMMARY:Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff. PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards

• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing

• Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).

• Serve as point of contact for customer questions and concerns as needed

• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

• Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders

• Perform as a team member in allocating and coordinating the workflow

• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

• Keep abreast of area competitors' products, services and costs

• Maintain and foster branch participation in division/community events and promote Pulte values and culture

• Act as liaison between all parties to the transaction within the Title & Settlement Process

• Handle all aspects of the settlement transactions and facilitate closings

• Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.

• Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy

• Perform other duties as assigned

REQUIRED EDUCATION

• Minimum Hi g h School Dip l oma or equivalent

• Licensing requirements as required by State/Federal Agencies

• Notary Public license requirements as required by State

REQUIRED EXPERIENCE

• Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience

• Supervisory Minimum of 2 years at a supervisory level or above.

• Specialize in RESPA with understanding of company's underwriting guidelines

• Understanding of title and settlement rules and regulations

• Effective communication, presentation, and organization skills

• Capacity to work in a multi- location team environment

• Ability to prioritize conflicting demands & meet department needs with available resources

• Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Functional Expert: Considered a thought leader on a subject

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of objectives

• Resolve complex problems and execute complex transactions as needed

SALARY RANGE: $125,000 to $135,000 annually depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

Benefits: In addition to up to 9 paid company holidays per year, employees are eligible for up to 8 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 15 PTO days per year (and up to 20 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer ( and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

This Organization Participates in e-Verify ( California Privacy Policy

Here at PulteGroup:

• We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)

• We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)

• We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)

• We will not request money as part of your interview or onboarding process

If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com.

PulteGroup Employee Benefits

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

• Comprehensive, Flexible and Affordable Healthcare Coverage Options

• Supplemental Healthcare Coverage Opportunities

• PTO and Work/Life Benefits

• Health Advocacy and Wellness

• Retirement Plan with Company Match

• Education and Employee Assistance Programs

• Paid Parental Leave and Adoption Benefits

• Mortgage Financing Discounts through Pulte Mortgage

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.