Executive Support Technician

About the Role

What You'll Do

• iOS Technology Management:
  • Support, manage and optimize iOS devices, applications, and ecosystems used by the CEO utilizing deep, native fluency in Mac tools (incl. Mail, Contacts, and Calendar).
  • Ensure seamless integration and functionality across iOS platforms — Macs, iPads, iPhones — and their interoperability with enterprise Windows and O365 environments.
  • Provide technical support and troubleshooting, ensuring swift resolution with minimal disruption to the CEO's day.
• New Market Innovations:
  • Research and evaluate emerging technologies, AI tools, and market trends relevant to the CEO office's strategic goals.
  • Identify opportunities for leveraging new software, technologies, and AI solutions to enhance productivity, efficiency, and competitive advantage.
  • Pilot and implement innovative solutions, collaborating with internal teams and stakeholders to drive adoption and maximize benefits.
• Executive Support:
  • Provide framework for the CEO's technology-related appointments, manage day-to-day technology readiness and lifecycle, with a focus on iOS capabilities.
  • Assist in managing the CEO's digital presence, ensuring alignment with organizational branding and strategic objectives.
  • Work through ambiguity and shifting priorities, often communicating asynchronously
  • Explain technical concepts and recommendations in plain, simple language, with the confidence and clarity that can be acted on immediately.
  • Prepare and deliver presentations, reports, and briefings on iOS capabilities and market innovations for the CEO's review and decision-making.
  • Support O365 on Mac and Windows workstations for members of the CEO's office and additional SLT members as required.
  • Provide on-call technical support for the CEO's office as needed (24x7x365).
• Strategic Planning and Project Management:
  • Contribute to strategic technology planning, aligning iOS capabilities and innovations with corporate objectives.
  • Lead or participate in cross-functional projects that integrate new market innovations into business processes and workflows.
  • Monitor project timelines, budgets, and deliverables, exercising independent judgment when direction is incomplete or evolving.
• Vendor Management and Partnership Development:
  • Collaborate with external vendors and technology partners to explore solutions and innovations.
  • Manage vendor relationships and oversee service delivery.

Who You Are

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field.
• 5+ years of experience in a technology management role, specializing in iOS, Windows & O365 capabilities and new market innovations in enterprise environments or relevant experience.
• Advanced, native-level fluency in Mac and iOS platforms, with working knowledge of Windows/O365 environments sufficient to bridge the two.
• Demonstrated ability to work through ambiguous or incomplete direction and communicate effectively through intermediaries (executive assistants, chief of staff) rather than direct daily access.
• Exceptional communication skills — able to translate technical complexity into simple, confident guidance for a senior executive audience.
• Unquestionable discretion and judgment in handling highly confidential information.
• Strategic thinking and analytical mindset to evaluate complex technical and business challenges.

Preferred Skills:

• Experience supporting a C-suite executive or high-profile principal directly, including exposure to the confidentiality and pace that role requires.
• Experience with hybrid enterprise environments, including integration of iOS technologies with Windows or Android.
• Familiarity with agile methodologies and rapid prototyping for testing and deploying new innovations.
• Certifications in iOS development, project management, or related fields are a plus.