Job Summary:
The F&B Attendant provides fast, friendly, professional and responsive customer service to employees, guests and culinary production team. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Essential Functions and Responsibilities
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
- Delivers prepared food to the employee dining room with delivery cycle times.
- Provide prompt, friendly, and courteous service of food and beverage to all our employees’ and guests.
- Be hospitable, friendly, and polite with all employees’ and guests, co-workers, and management using positive body language.
- Be familiar with restaurant menu, assisting employees’ and guests with any questions.
- Maintains cleanliness of designated areas and equipment (tables, hot boxes soda and juice dispensers, coffee machines) as scheduled or required.
- Clean, set-up and organize all service & bussing stations.
- Removal of soiled dishes and trays.
- Removal of trash on a timely need.
- Receives all incoming phone calls to the Dinning Room area and dispatches information to appropriate personnel.
- Assist other associates to promote a positive team environment.
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Attends all necessary training meetings.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
- Outstanding example of and a credit to Saracen Casino Resort
Qualifications/Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
- Must be a minimum of 18 years of age or older upon employment
- High school diploma or its equivalency required.
- Previous customer service experience preferred.
- Must possess excellent communication skills.
- Able to tolerate areas with high temperatures in excess f 115 degrees near dish machine.
- Ability to write routine correspondence and to speak effectively to the public, employees and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to be approved for and maintain a valid gaming License.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
- Work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
PHYSICAL, MENTAL AND WORK DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be mobile for long periods of time.
- Must have the physical ability to work with extreme weather as well as the ability to lift 30 lbs, to squat, stand or bend repeatedly.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Must be able to stand, walk, and move through all areas of the casino.
- Able to push carts, pull, reach, bend, stoop and stack racks of dishes and silverware.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Saracen Safety
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."
Here's a breakdown of what this means:
- Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
- Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
- Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.
SAFETY SENSITIVE POSITION
This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.
Adhere to and promote the following:
READY STANDARDS
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can!
Saracen Casino Resort is an Equal Opportunity Employer