Facilities Helpdesk Clerk

Facilities Helpdesk Clerk

Salary

$17.13 Hourly

Location

Main Campus (Liberty Heights)

Job Type

Contractual/Part-Time

Job Number

202500192

Department

Facilities & Operations Maintenance

Opening Date

07/06/2026

FLSA

Non-Exempt

Bargaining Unit

N/A

• Description
• Benefits

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

• Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

This position is assigned to the Mailroom for the completion of duplication services and other office tasks as assigned.

Responsibilities/Duties

• Responsible for the completion of all duplication (copying, binding, collating, etc.,) requests received by the Mailroom from faculty and staff.
• Monitor duplicating equipment by performing routine and preventive maintenance and notifying Logistics Manager of malfunctions and need for specialized repair.
• Responsible for the routing of Asset Essentials work orders to the proper department(s) for timely completion of assignments.
• Serves as a backup to the Facilities Admin Assistant for FMIS requisition entry.
• Serves as a backup Mailroom Coordinator when required to sort, distribute and/or process ingoing/outgoing campus mail.
• Provides quality service, information and assistance to employees, students, and visitors.
• Establishes and maintains effective working relationships with other employees, students, visitors, and all members of the public.
• Assumes ownership of service issues and works within scope of authority and appropriate guidelines and resources to meet needs and resolve problems
• Follows through to ensure that all problems, questions, or complaints are resolved.
• Addresses disgruntled customers' problems with courtesy, tact, and professionalism.
• Seeks out customer input to better understand their needs and develops ideas for how to meet those needs.
• Maintains and continuously develops a working knowledge of the services, operations and/or functions of the department/ work unit in order to provide accurate information and assistance to the customer.
• Promptly responds to requests and inquiries with accuracy and courtesy.
• Considers the impact on external or internal parties when taking action or carrying out ones own job responsibilities

Required Qualifications

• High School Diploma
• One-year related experience

Position-Specific Requirements:

• Use of computers, scanners, copiers, faxes, mail machines, carts, hand trucks and tools.

Work Environment:

The work environment characteristics described here are representative of the essential functions of the job. While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals, hazardous materials, and waste. The employee may work near moving mechanical parts and is exposed to wet and/or humid conditions, fumes or airborne particles, risk of electrical shock and vibration. The employee occasionally works in outside weather conditions. The noise level in the work environment is moderate.

Physical Demands:

• The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job the employee is frequently required to stand, walk, push, pull equipment use arm leg and back muscles for extended periods use hand to finger, handle or feel objects, tools or controls reach with hands and arms climb, stoop kneel or crouch, talk or hear and taste or smell
• The employee must regularly lift and/ or move up to 15 pounds and frequently lift and or move up to 75 pounds

Preferred Qualifications

• AA Degree in a related field.
• Five years' related experience and or training in supply management and inventory control.

Knowledge, Skills and Abilities:

• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office, One Drive, Adobe Acrobat
• Supply Management
• Inventory Control
• Computer skills and knowledge of data entry and inventory software programs.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email

hr@bccc.edu.

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.

This position is not eligible for benefits.

Employer Baltimore City Community College (MD)

Address 2901 Liberty Heights Avenue

Baltimore, Maryland, 21215

Website https://www.bccc.edu/