Do you have the career opportunities as a(an) Facility Call Center Representative you want with your current employer? We have an exciting opportunity for you to join South Texas Radiology Imaging Centers which is part of the nation's leading provider of healthcare services, HCA Healthcare.
General Statement of Duties: Facility Call Center Representative is responsible for answering phone calls and routing them to the appropriate area. Good judgment is essential with the ability to function independently and utilize problem-solving skills.
Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:
1.Education: High School Graduate (or GED)
2.Experience: Must have excellent phone etiquette and demonstrate proficiency in operating modern communications systems/equipment and office equipment; ability to understand, recall and memorize written and verbal instructions; skill in promoting positive interpersonal relationships. Knowledge of Medical Terminology, Health Insurance and Radiological Procedures helpful
3.Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable)
4.Preferred: Minimum License, Certificates, or Registrations Required:
1. Required: N/A
2. Preferred: N/A
Essential Job Functions:
1. Attracts potential customers by answering product and service questions.
2. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
3. Contributes to team effort by accomplishing related results as needed.
4. Reviews solution options and/or temporary solution
5. Communicates progress of problems to relevant parties
6. Supports in determination of problem priority and service levels
7. Supports the implementation of corrective actions
8. Coordinates and facilitates problem resolution by engaging a variety of support teams
9. Escalates issues for resolution, to avoid reoccurrence or close problem.
10. Assists with the identification of the resources to which the problem should be escalated. Conveys appropriate urgency and importance to identified personnel.
11. Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items.
Additional Job Functions:
1. Supports the mission and vision of the South Texas Radiology Imaging Centers (STRIC). Understands and is committed to helping STRIC and its associated facilities achieve its goals.
2. Must learn and comply with STRIC safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.
3. Adheres to the STRIC Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.
4. Completes other duties as assigned.
No Travel Required
No experience Required Years of Experience
BenefitsSouth Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). STRG has more than 70 Board-Certified Radiologists, many with sub-specialties such as neuroradiology, musculoskeletal, body, cardiac, breast, and interventional radiology. They have built strong experience and a trusted reputation over more than fifty years.
Registered technologists who are highly trained and experienced perform safe and accurate imaging exams using advanced imaging technology. South Texas Radiology Imaging Centers (STRIC) is one of the largest outpatient diagnostic imaging providers in San Antonio, with twenty-two locations across San Antonio, Boerne, and Schertz, Texas.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Mammography Tech Pool position. We review all applications quickly, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Facility Call Center Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.