Call Center Jobs | Monster.com

Call center agents play an important supporting role in the success of a business by ensuring that customers are satisfied. Without a call center, customers wouldn't know who to turn to when a problem arises with the product or service they've purchased. Call center jobs are open to job seekers who come from a multitude of backgrounds and work histories. Agents not only help to solve customers' issues, but they also lend a sympathetic ear and provide customers with a positive experience so that they'll come back to the brand again and again.

Jobs at call centers are ideal for people who are just getting started in their career or who want to learn more about a company's products or services. Agents handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with inquiries or complaints. As a call center agent, you'll speak with customers, listen to their needs, clarify information, and offer possible solutions. You may also have opportunities to upsell the company's products and services, and build strong relationships with customers.

For current openings, check out our list of administrative jobs. You can also look at other positions that serve similar functions, such as:

Call Center Agent Training and Skills

You don't need a college degree to start a job as a call center agent. Any experience in customer service, such as retail or sales, can help you land call center jobs. From there, most employers provide training to new call center employees, so you can pick up skills on the job. You'll also have a great advantage if you speak more than one language, can multitask, are an excellent listener, and have strong verbal communication skills.

Update Your Call Center Agent Resume

Ready to put your resume together? Monster can help. We offer a sample call center resume to help you organize your relevant experience and skills into a simple, clean format. To really impress potential employers, consider including a cover letter with your application. Read through our sample cover letters and then take a look at our collection of cover letter articles—they can help you to express your thoughts about what qualities and experience you’ll bring to the position.

Interviewing for a Call Center Job

Getting ready for a job interview can be nerve wracking. At Monster, we understand that an effective interview is essential to getting you the job. Be the best you can be on the big day by brushing up on how to answer the most common interview questions. These articles will give you an idea of what employers are looking for during a job interview, and how you can show that you're right for the job.

How Much Do Call Center Jobs Pay?

Once you've wowed potential employers with your resume and interview, it's time to talk money. The median call center representative salary is $30,855 a year, but it depends on your experience and location. See how many jobs at call centers pay in your area by searching for your location and job title in our Salary Tools.

Apply to Call Center Jobs Right Here

Now that you've created a top-notch resume and cover letter and are ready to apply for jobs, don't stop there: Create a profile on Monster to keep track of your job applications. When you sign up, we'll also provide you with resources that can help you find your ideal position, including expert career advice and alerts for new call center jobs.