Dunhill Government Solutions is hiring a Federal Network Support Operator to provide foundational technical infrastructure and software services support for an Azure core networking team within government cloud environments. This role supports 24x7 operations (shift work) for critical networking infrastructure, including ExpressRoute, VPN and core network services, across secure federal facilities, on site in Fairfax, VA. Please note this is a NIGHT shift position.
Responsibilities:
- Monitor capacity alerts and maintain ExpressRoute Direct port capacity for enterprise route direct customers
- Perform port provisioning and generate Network Design Templates (NDT) for buildout activities
- Create seed files and execute post-build service configuration deployments
- Validate configuration settings before bringing services to production
- Support decommissioning efforts for retiring network infrastructure
- Triage and escalate live-site incidents, customer-reported issues and deployment incidents
- Update the knowledge base with troubleshooting guides and lessons learned from incident resolution
- Contribute to network automation initiatives
- Document standard operating procedures for Tier 1 activities, and maintain accurate records of configuration changes and deployment activities
- Coordinate and collaborate with infrastructure partners for partner capacity onboarding per business needs
- Escalate complex issues to Tier 1.5/2 support following established protocols
Required qualifications:
- Current Secret security clearance
- US citizen currently residing in the United States (dual citizenship is not allowed for this work), holding an unexpired US Passport book
- Able to work on site in Fairfax, VA, on the night shift
- 1-2 years of experience in network operations or technical support
- Basic understanding of networking fundamentals (TCP/IP, routing, switching)
- Experience with ticketing systems and incident management processes
- Strong troubleshooting and problem-solving abilities, and excellent written and verbal communication skills
- Ability to work independently in a 24x7 operational environment
- Strong attention to detail and commitment to documentation standards
- Customer service orientation with the ability to manage multiple priorities
- One or more of these certifications (a strong candidate able to obtain one within 6 months will be considered): an Azure certification, ACE-A (Arista Certified Engineer- Associate), ACE-S (Arista Certified Engineer- Specialist), JNCIA-Junos, JNCIS-SP, JNCIS-ENT, CompTIA Network+, CompTIA Security+, or CCNA (Cisco Certified Network Associate)
Preferred: Familiarity with Azure networking services.
Location: On site (no telework) in Fairfax, VA. No travel required.
Schedule: Full-time, 40 hours/week; night shift.
Clearance: Active Secret clearance required. US Citizenship required.
Compensation: $32.02 - $48.56 per hour
#cjpost