FIELD COLLECTION REPRESENTATIVE I (SR-11) [1 vacancy]

FIELD COLLECTION REPRESENTATIVE I (SR-11) [1 vacancy]

Salary

$3,606.00 Monthly

Location

Oahu, HI

Job Type

Full-Time Permanent

Job Number

091267

Department

Honolulu Board of Water Supply

Opening Date

10/25/2026

Closing Date

10/31/2026 11:59 PM Hawaii

• Description
• Benefits
• Questions

Position Information

Help customers resolve overdue bills and keep their water accounts on track.

The Honolulu Board of Water Supply, Customer Services Branch, Collection and Credit Section, is seeking a Field Collection Representative I in Honolulu. In this position, you will contact customers about overdue water and sewer payments, explain billing and collection policies, and arrange and collect payments.

What You Will Do

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Special Working Conditions

• Work involves field visits and frequent contact with argumentative or irate customers, including possible verbal abuse or physical threats.
• Driving may total up to 100 miles daily.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/. Apply today and take the first step toward a lasting career!

Apply today and explore opportunities for growth, stability, and advancement!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

Two years of general office experience, one of which shall have been involved in public contact work.

Preferred Experience: Knowledge in collection and credit processes.

Substitution: Business school or college-level credits from a regionally-accredited college/university will substitute for experience on a month-for-month basis for up to one year of the general office experience. There is no substitution for the one year of general office experience which must have involved public contact work.

Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement: You must submit evidence of your education in order to be given credit for the substitution. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Unofficial transcripts will not be accepted. Copies will not be returned. All information on your documentation must be legible and complete in order to be given credit.

LICENSE REQUIREMENT:

Possession of an appropriate, valid Hawaii State drivers license, as required.

Examination Process

If you qualify for the position, your name will be considered for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.

What are the benefits of being a City Employee?

• • Vacation: Employees may earn up to 21 days per year.
• • Sick Leave: Employees may earn up to 21 days per year.
• • Holidays: 13 days a year; 14 days during election years.
• • Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
• • Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
• • Group Life Insurance: No cost for eligible employees.
• • Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
• • Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
• • Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
• • Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
• • Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
• • Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

To view additional information, please visit our Benefits of City Employment page.

• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.

01

APPLICATION GUIDELINES & INSTRUCTIONS

When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

• Concurrent or overlapping experiences and/or education will NOT be double credited.

• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.

• Most work experience as an intern will NOT be creditable as equivalent to professional experience.

• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.

• Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.

• Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.

• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., drivers license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

SUBSTITUTION

Business school or college-level credits from an accredited college or university will substitute for experience on a month-for-month basis for up to one year of the general office experience. There is no substitution for the one year of general office experience which must have involved public contact work.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Will you be using a substitution for the required clerical experience? If so, please indicate the following:

• The name of the college/university you attended,

• The location of the college/university,

• The specific degree and major area of study you completed/will be completing in the current Spring 2026 semester.

If you are not using a substitution, indicate "N/A".

03

EXPERIENCE REQUIREMENT

Two years of full-time (equivalent to 40 hours per week) general office experience, one of which shall have been involved in public contact work.

When calculating the amount of full-time clerical experience you have that is less than 40 hours per week, you must prorate the time.

Example:

a) Twelve months of experience at 20 hours/week is equal to 6 months of full time experience.

b) Twelve months of experience at 10 hours/week is equal to 3 months of full time experience.

c) 6 months of experience at 30 hours/week is equal to 4.5 months of full time experience.

Do you meet this experience requirement?

• I have two (2) years of full-time general office experience, one of which involved public contact work.
• I have two (2) years of full-time general office experience that did not involve public contact work.
• I do not meet this experience requirement.

04

OFFICE EXPERIENCE

Of the positions listed in the Work Experience section, identify which position you held where you performed general office work.

If you have more than one position, clearly separate each entry.

Required Information:

A. Employer NameB. Job TitleC. Examples of specific clerical / office support work you were responsible for.

If you have no experience, indicate "N/A".

05

PUBLIC CONTACT EXPERIENCE

Of the positions listed in the Work Experience section, identify which position you held where you performed public contact work.

If you have more than one position, clearly separate each entry.

Required Information:

A. Employer NameB. Job TitleC. Examples of specific public contact work duties you were responsible for.

If you have no experience, indicate "N/A".

Required Question

Employer City and County of Honolulu

Address 650 South King Street, 10th Floor

Honolulu, Hawaii, 96813

Phone (808) 768-8536

Website https://www.honolulu.gov/dhr/