Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As a Field Operations Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.
**This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.**
What You'll Do:
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
- Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
Who You Are:
- A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
- A self-starter who is comfortable taking on a high level of responsibility
- A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
- A team-focused individual that takes ownership of their work and pride in their team's success.
- Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
- An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English, additional languages a plus
- Based in the Oakland or SF area can easily commute between operations at least 3-5 times a week
- Experienced in managing (including scheduling) a team is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and evolving / adapting as conditions change
- Experienced in managing projects with multiple stakeholders is a plus
- Bachelor's degree is a plus
Compensation and Benefits:
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Salary Range: $65,000 - 75,000 / year.
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.