Field Operations Team Lead

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB). This position supports high-visibility national defense operations and key stakeholders, including Air Force District of Washington (AFDW) and Headquarters Air Force (HAF).

Unleash Your Potential

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If this sounds like an environment where you can thrive, keep reading!

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Summary:

You'll play a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment covering the Pentagon, Joint Base Andrews, JBAB, and alternate locations within a 300-mile radius of the National Capital Region (NCR).

The Challenge:

• Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 3,000 personnel.
• Guide a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met.
• Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
• Be familiar with remote support tools such as Remote Desktop and BEL Manage.
• Submit incidents and service requests using Remedy and ServiceNow.
• Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.
• Act independently on complex assignments and collaborate with other IT professionals as needed.
• Manage a rigorous security process for classified assets across the field ops team including classified asset movement, storage, inventory, destruction and team training.
• Ability to communicate inventory levels and assets that are required to fill tickets for program level prioritization of assets.
• Track and coordinate desktops and laptops timelines for connection to the network.
• Audit tickets for all field ops queues for completion of ticket notes in alignment with program requirements and perform training for the team for shortcomings.
• Drive the creation of standard operating procedures for tech refresh, routine requirements, and desktop support.
• Interface with broader program teams for support and escalation as needed.
• Coordinate large office standups as a primary field operations interface with the customer on timelines, deliveries, assets counts, and install expectations.

What Sets You Apart:

• Bachelor’s Degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
• Demonstrated experience overseeing multiple teams delivering IT support services.
• Proven ability to manage programs effectively and deliver accurate, timely reports to leadership, supporting informed decision-making and mission success.
• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
• Active DoD Secret security clearance (or higher).
• Experience supporting U.S. Government and/or DoD customers.
• Strong troubleshooting skills and a proactive, self-starting mindset.

You Might Also Have:

• Military experience, particularly in supporting senior military leaders.
• Master’s degree in IT or a related field.

#AFNCR

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.