Field Operations Technician I - Product Engineering Support

Job Title: (Field Operations Technician I - Product Engineering Support)
 
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
 
Job Description
Title: Field Operations Technician I - Product Engineering Support // Field Test Technician
Location: Waterloo, IA - 50613-8000
Duration: 12 Months (possible extension)

Description:

• Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and customer support capability.
• May serve as a resource to other product support representatives, engineering, and / or quality improvement teams, etc.

Duties:

• Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.
• May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts.
• Periodic travel is required throughout US/Canada - approx. 10-20%.

Managers Notes:

• We need to target candidates with diesel and electrical diagnostic background; someone who worked as a technician for ag. dealer or OEM tech.
• Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

Education Requirement:

• Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: electrical engineering technology, diesel power technology, manufacturing engineering technology, technology management.

What Type Of Technical Experience:

• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
• Must have the electrical diagnostic background; knowledge of battery electric vehicle systems.

Software Familiarity:

• Microsoft office and Teams.
• Will use propriety diagnostic tools/applications, so must be technically adept.

Location: (Waterloo,IA)
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
 
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
 
SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots 
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan