The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance and repair of company products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting spare parts and modifications for the equipment and conducting customer training, in addition to providing training and support to other service personnel. Service technicians work closely with mechanical engineers to troubleshoot and improve machine design. This position has significant customer interaction, requiring dedication and professionalism.
RESPONSIBILITIES
Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment
Provide technical support and customer training
Perform emergency service at the customers' locations as needed to ensure the full functionality of equipment.
Provide on-call technical phone support and response to equipment and customer issues
Provide required service documentation and daily/weekly service reports relating to all functions performed
Provide support and basic training to other Service Engineers in the department
Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities
Promote the company and its products, processes and values
Provide mechanical engineers feedback on design of machines, in particular redline drawings an changes made in the field for improved functionality.
REQUIREMENTS
High School Diploma
Associates or Bachelors Degree in a technical field - Electrical or Mechanical - preferred
3+ years in equipment maintenance/service/repair experience required
2+ years of experience with mechanical design of structures and mechanisms of varying degrees of complexity
Microsoft Office - Outlook, Word, Excel
Ability and willingness to learn project processes and understanding of automation and industrial washer components, their functionality and operation
Ability to diagnose and repair problems independently
Ability to read mechanical, electrical and pneumatic drawings
Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi)
A strong technical aptitude and ability to trouble shoot issues and recommend solutions
Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics
Excellent work ethic and the ability to work independently and with little supervision
Highly developed organizational oral and written communication skills
Must have adequate finger dexterity for computer use
The position involves reading, writing, mathematics and measuring
Ability to lift at least 50 pounds and have the ability to climb, stand, stoop or kneel for extended periods of time
Ability to safely climb ladders up to 15 feet
Ability to safely operate and navigate a motorized lift, up to 35 feet
Ability to travel for extended periods of time via air travel and/or vehicle travel
Ability to work in tight spaces - some of the machines require getting into small/tight spaces
Frequent domestic and international travel as required by the customer - must be able to travel and maintain the ability to travel to customers as required.
Ability to work at customers' locations in North America, must be able to enter Canada and Mexico
Ability to travel on short notice even on weekends and holidays
Ability to be available and on-call 24 hours per day
Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed
WORK ENVIRONMENT
Majority of work takes place on a manufacturing shop floor, which could involve exposure to hazards
Work surfaces may be slippery, uneven or unstable
Shop temperatures may not always be controlled and could vary from hot to cold, depending on the season
The noise level in the work environment is usually moderate; in some instances this job may require work in areas where ear protection is necessary
#LI-PG1
Numbers & Facts
Location
Southfield, MI
Skills
Allen-Bradleyunmatched
Automationunmatched
Call Monitoringunmatched
Commissioningunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Trainingunmatched
Customer/Client Researchunmatched
Documentationunmatched
Electricityunmatched
Emergency Servicesunmatched
Equipment Maintenance/Repairunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Machiningunmatched
Maintenance Servicesunmatched
Manual Dexterityunmatched
Manufacturingunmatched
Mathematicsunmatched
Mechanical Designunmatched
Mechanical Engineeringunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
On Callunmatched
On Site Supportunmatched
Organizational Development/Managementunmatched
Presentation/Verbal Skillsunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Programmable Logic Controller (PLC)unmatched
Roboticsunmatched
Software Administrationunmatched
Startupunmatched
Technical Supportunmatched
Training/Teachingunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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