Field Service Inventory Coordinator

Summary: The Field Service Inventory Coordinator is responsible for coordinating and optimizing spare-parts inventory supporting Stagos Field Support Group (FSG). The role ensures Field Service teams have access to the parts needed to maximize instrument uptime and minimize customer disruption, while maintaining appropriate inventory levels and responsible use of working capital.

Working closely with Field Support leadership, Field Support Engineers, Supply Chain, and Warehouse teams, this position manages spare-parts orders, field inventory, stock replenishment and returns while using data to identify opportunities to improve parts availability, inventory utilization, and cost.

Essential Duties:

• Coordinate spare-parts orders and replenishment for Field Support personnel, ensuring timely and accurate fulfillment.
• Monitor field/truck stock inventory levels and partner with Field Support managers to maintain appropriate inventory based on service needs, utilization, and business requirements.
• Analyze spare-parts consumption, usage patterns, stock levels, and costs to identify opportunities to optimize truck stock and inventory investment.
• Identify unusual stock movements, excessive usage, shortages, or inventory imbalances and partner with Field Support leadership to investigate and resolve issues.
• Coordinate returns and reverse logistics of spare parts, ensuring unused, excess, defective, or replaced materials are returned and processed in a timely manner.
• Monitor outstanding returns and proactively follow up with Field Support personnel to improve return compliance and inventory recovery.
• Support inventory accuracy through reconciliation, cycle counts, stock adjustments, and resolution of material discrepancies.
• Partner with Warehouse and Planning teams to ensure field inventory requirements and changing service needs are visible and appropriately supported.
• Provide reporting and analysis to Field Support and Supply Chain leadership on inventory levels, parts usage, returns, costs, and opportunities for improvement.
• Serve as a dedicated Supply Chain resource and partner to the Field Support Group, responding to parts and inventory needs and helping resolve issues that could affect customer uptime.
• Maintain accurate inventory and transaction records within M3 and applicable systems.
• Ensure activities comply with applicable Stago SOPs, Quality System requirements, and internal controls.
• Anticipates and acts: Proactively identifies parts needs, inventory gaps, unusual usage, and return issues; uses data and sound judgment to protect customer uptime while responsibly managing inventory investment.
• Communicates and collaborates: Serves as a trusted partner to Field Support and Supply Chain, creating visibility, following issues through resolution, and working with integrity, calm urgency, and a One Stago mindset.

Responsibilities:

• Support continuous improvement initiatives that improve parts availability, inventory control, cost management, and Field Support efficiency.
• Maintain flexibility to respond to occasional urgent business needs outside of normal working hours, including remote response or on-site support for critical facility, equipment, or system issues such as cold-room conditions, alarms, or other operational disruptions.

Education and/or Experience:

• High school diploma or GED required; Associates or Bachelors degree in Supply Chain, Business, Operations, Analytics, or related field preferred.
• 3+ years of experience in customer operations, inventory management, supply chain, field service support, order management, or a related function required.
• Experience with ERP, inventory, or order-management systems required; M3 experience preferred.
• Experience with Power BI or similar reporting/analytics tools preferred.
• Up to 10% travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. Pay anticipated for this position in New Jersey is from $56,000 to $72,000 per year, depending on a number of factors. This role is also anticipated to be eligible to participate in a bonus plan which is associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company's needs.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or other characteristics protected by law.