Our client in Macomb County, MI who supplies full-service MRO solutions including component-level repairs is seeking a Field Service Manager to join their growing team. From reducing downtime to increasing reliability, the Field Service Manager is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and the growth of customer portfolios.
Responsibilities
Management of Field Service Department - Providing comprehensive maintenance services and production support.
Coordinate with sales teams
Coordinate machine service calls at customer facilities
Support installations, training, and commissioning at job sites
Effectively communicate with customers to diagnose and advise on their needs
Developing new customers and leads
Provide technical input to customers
Effectively quote jobs and manage the quoting/bidding process
Leading teams of skilled mechanical and electrical service technicians
Review and approve field service reports
Providing Technical Support Services, preventative maintenance solutions, Emergency repairs, and customized on-site training for customers.