Field Service Representative

Function

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (1) is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Services and maintains a full territory working with seasoned Field Service Technicians in the installation, maintenance, and repair of Sharp equipment
• Resolves at least 80% of service calls with minimal assistance upon completion of training and territory assignment
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
• Resolves most normal customer relations situations and communicates any unusual customer situations to a higher level
• Maintains parts inventory and achieves acceptable levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner
• Cooperates with fellow workers and management to achieve Branch service goals
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution
• Performs other duties as prescribed by the Branch Field Service Manager

Position Qualifications

• 0-2 years of experience
• High School Diploma or equivalent mandatory
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment
• Must possess or achieve CompTIA A+ certification within one (1) year of hire
• Must possess strong communication skills and mechanical aptitude
• Must successfully complete Sharp equipment pre-testing and training
• Knowledge of Windows and Microsoft Office software products preferred
• Valid Driver's License, and Automobile insurance within company guidelines

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.