Job Description
As a Field Services Area Manager, you'll be responsible for all store-based installation and delivery services in your designated region. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.
This role is hybrid, which means you will be required to work 3-4 days on-site at a Best Buy location listed on this posting and 1-2 days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Travel 25% (Location Examples: Hartford, CT / Waterford, CT / Orange, CT / Worcester, MA / Framingham, MA / VT).
What you'll do
This role is hybrid, which means you will be required to work 3-4 days on-site at a Best Buy location listed on this posting and 1-2 days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Travel 25% (Location Examples: Hartford, CT / Waterford, CT / Orange, CT / Worcester, MA / Framingham, MA / VT).
What you'll do
- Ensure operational consistency, strategic alignment, and performance accountability
- Build and maintain an exceptional team culture centered around engagement and belonging
- Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
- Analyze reporting to understand business trends and develop action plans to achieve desired results
- Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
- Ensure timely response to escalations and create solutions to preserve the customer experience
Basic qualifications
- 2 years of experience as a supervisor or manager
- 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
- Ability to travel overnight approximately 25% of the year
Numbers & Facts
| Location | Boston, Massachusetts |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Analysis Skillsunmatched
- Capacity Managementunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Logisticsunmatched
- On Site Supportunmatched
- Operational Strategyunmatched
- People Managementunmatched
- Relationship Managementunmatched
- Salesunmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Warehousingunmatched
- Willing to Travelunmatched
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