Field Trainer - Central Office

The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.

• Deliver various forms of training.
• Create and assist in the development of training documents and the implementation of the training.
• Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with company objectives and guidelines.
• Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs.
• Identify and complete skill assessment evaluations.
• Use data to effectively schedule and perform inspections.
• ISP - Central Offices, Data Centers, Customer Premises, etc...
• Review quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.
• Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.
• Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.
• Assists in developing procedures that reduce:
• Overproduction more than customer needs or is willing to pay for (qty)
• Deviations from standards and/or regulations
• Transportation of things either physical or electronic
• Downtime or waiting due to upstream process
• Inventory or human resources on hand
• Motion worksite set up
• Processing producing higher quality than required
• Under-utilized talent
• Performs other duties as requested by Manager

QUALIFICATION REQUIREMENTS

• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasmand determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, Technical degree preferred
• 3+ years with field experience
• BICSI Certification a plus
• Proficiency in Microsoft Office programs/software
• Demonstrate proficient use of iOS and/or Android applications